If your customers use a non-geographic number – one beginning 08, 09 or 118 – to contact you, then new Ofcom regulations will affect your business.
From the 1st July you will need to advertise the cost of calling your non-geographic numbers so that your business conforms to the new rules.
In addition, all Freephone numbers (numbers beginning 0800, 116 or 0808) will become free to call from mobiles as well as land lines.
How will the new charges work?
The cost of calling 084, 087, 09 and 118 numbers will now be made up of two parts:
An access charge. This goes to the caller’s telephone company, charged as pence per minute.
A service charge. This includes any revenue going to the service provider (that is you, the party being called), as well as revenue to the company that provides the telephone number to you.
What do I need to do?
Understand the service charges linked to your current 084, 087, 09 or 118 telephone numbers.
Review your website and marketing material to ensure that the service charges for any 084, 087, 09 and 118 numbers are clearly displayed and communicated to your customers.
Consider other number alternatives. For more information click here.
Speak to us for help and advice.
Call us now on 0118 920 9420 or email us at firstname.lastname@example.org to explore what will be best for your business.