Are your customers hearing you clearly?

Customers these days take advantage of self-service options such as web chat and online FAQs.  This means that when they do call you, they will have an important issue they want you to resolve.

Customers don’t expect to have to repeat themselves or to struggle to hear your agent; they want feel listened to. Does your technology help or hinder that process?

An effective headset will ensure a clear two-way conversation for both the caller and the agent to hear each other easily.  A noise-cancelling microphone will reduce the background noise being transmitted to your caller but it does not reduce this noise for the agent. In order to hear a call clearly, a differential of 15db between the voice you want to hear and the ambient noise around you needs to be maintained. To ensure this, your agent needs a noise-cancelling headset with two ear pieces (a binaural headset) which will block out background noise and improve concentration and efficiency.

Using a headset that is both binaural and noise cancelling will:

  • Improve the customer experience
  • Reduce repetition for quicker call wrap up
  • Deliver high quality customer service
  • Increase levels of focus and productivity
  • Help provide a professional working environment, resulting in healthier and happier staff

For fewer misunderstandings, clearer communication and happier customers and staff, call us on 0118 920 9420 or email us at info@com-solutions.co.uk – the secret’s in the headset.

Acoustic shock is real and can affect you. Click here to know more.

Plantronics EncorePro cashback and free trial offers

If you need all-day comfort, great performance and robust design in a headset, then look no further than the Plantronics EncorePro 510/20. This ever popular headset has just had a makeover.  Its stylish new ergonomic design delivers all-day comfort, clearer conversations and greater reliability.

Now is the perfect time to upgrade to the EncorePro as Plantronics are offering cashback when you trade in your old headset. If you’re unsure, take advantage of a 21 day free trial.

Call us now on 0118 920 9420 to arrange your free trial, or visit the Plantronics promotions page on our website to buy your EncorePro 510/20 and save money.
Encore Pro headset promotion

Click here to see the terms and conditions of the Plantronics cashback offers.

Wondering which headset is right for you? Browse our page on choosing a headset

Call us on 0118 920 9420 or email us at info@com-solutions.co.uk for more information.

Noise Cancelling – is it worth the extra cost?

If you have ever called a customer contact centre and struggled to hear the agent over background noise, then it’s very likely that they were not using noise cancelling headsets.

Did you know that a noise cancelling headset reduces background noise by up to 75%? Did you also know that voice tubes do not reduce background noise but rather transmit it to your caller much like a speaker phone?

Whilst voice tube headsets are undoubtedly cheaper, if your contact centre or office is noisy, then customer service will be impacted. Do you make it easy for your customers to hear you?

If your business records calls, we can demonstrate the difference that using noise cancelling technology can make. Call us now on 0118 920 9420 or email us at info@com-solutions.co.uk to arrange your demonstration.

Investing in the right headset will not only deliver better customer service, but will also benefit your staff. Noise cancelling technology prevents your agents from having to raise their voice to be heard over background noise and creates a healthier noise environment.

For fewer misunderstandings, clearer communication and happier customers and staff, call us on 0118 920 9420 or email us at info@com-solutions.co.uk – the secret’s in the headset.

Be productive for less with Jabra cashback offers

Each time you’re interrupted at work, it takes you a staggering 23 minutes to regain your focus. Jabra’s Evolve series top-of-the-range wireless headsets let you stay focused by shielding you from noise and external distractions. And up until 30th June you can be productive for less with Jabra’s cashback offers on the Evolve 65 and Evolve 80.

Call us now on 0118 920 9420 or visit the Jabra promotions page on our website and save money.

Receive £25 cashback when you buy a Jabra EVOLVE 80 series USB headset

  • Made for calls and musicJabra Evolve 80 headset
  • Active noise-cancellation technology
  • USB adapter with 3.5mm jack to connect to PC, smartphone and tablet
  • Integrated Busylight to signal user availability
  • Discrete boom-arm
  • Listen-in feature to turn your surroundings on and off
  • Large around-the-ear cups to reduce unwanted noise interference
  • A Skype for Business optimised version is available.

Receive £15 cashback when you buy a Jabra EVOLVE 65 series USB headset

  • Jabra Evolve 65 USB headsetMade for calls and music
  • Bluetooth® provides up to 30 metres of handsfree connectivity to PC, smartphone and tablet
  • Dual connectivity to pair to a Bluetooth device and PC at the same time
  • Integrated Busylight to signal user availability
  • Microphone boom-arm can be integrated into the headband
  • Leatherette ear cushions
  • A Skype for Business optimised version is available.

Click here to see the terms and conditions of the Jabra cashback offers.

If you’ve never used a headset and wonder whether they are worth the investment, click here to read how going wireless has transformed working practice for one of our customers.

Wondering which headset is right for you? Browse our page on choosing a headset.

Acoustic shock is real and can affect you. Click to know more.

Call us on 0118 920 9420 or email us at info@com-solutions.co.uk for more information.