Are you thinking smart and connected?

Ensuring that all aspects of your business are agile and responsive is particularly important in these uncertain times.

Choosing the right communication and collaboration tools that will maximise effectiveness, productivity and protect your bottom line is not easy.

We can help you:

Bring significant cost savings, increased productivity and greater freedom to your business through cloud services. Find out more

Be agile, with a responsive IT system that can be easily scaled up and down to suit your changing business needs. Find out more

Embrace smarter working, enabling your team to keep connected and work effectively from anywhere and on any device. Find out more

Improve customer service with the appropriate tools and technology to help your clients interact with your business easily and efficiently. Find out more

Have the right IT infrastructure in place to support your business today and tomorrow. Find out more

Fulfil your duty of care to your staff with acoustic safety and ergonomic comfort. Find out more

If you want to make a positive difference to your business communications, then let our specialists provide the connectivity, high-quality voice and collaboration tools that you will need to achieve great results.

You can trust us to provide independent, appropriate advice, expertise in new technologies, efficient friendly service and value for money.

Do call us now on 0118 920 9420 or email us at to discuss your next project and to understand how we can add value to your business, we’re always ready to listen!

Choose a Soundpro headset for superior quality and comfort and get a free cable worth £11

A Soundpro wideband headset transmits and receives audio frequencies that are ‘wider’ than many standard corded headsets. This gives you natural sounding calls which are as clear as face-to-face conversations.  A Soundpro headset is also robust, reliable and comfortable to wear. This is why a number of our emergency services, including Gloucestershire Constabulary, use Soundpro.

The Constabulary specifically chose Soundpro wideband headsets due to their sound quality and their ability to transmit crystal-clear conversations; something which is imperative when dealing with emergency calls.  We also took into consideration their high level of comfort and durability, which are both very important factors for our Control Room agents who may be taking calls for up to eight hours a day.  Our staff have found that the Soundpro wideband headsets provide exceptional performance and easily meet all their expectations.”  PC Jon Wiffen, Gloucestershire Constabulary

It’s a great time to experience the benefits of a Soundpro headset. With an exceptional starting price of £50.41 (excl VAT) you get a free cable worth £11* and a 2 year warranty.

Click on the link below for your headset with free cable*.

* Terms and Conditions apply. Choice of free cable: ST-SP5020, ST-SP5021, PL-01, PL-02

If you would like to trial Soundpro, then call us on 0118 920 9420 or email us now (terms and conditions apply).

Is your hearing protected?

Headsets alone cannot guarantee acoustic safety. Soundpro headsets are optimised to work with Soundshield; a protective barrier device which sits between your phone or PC and your headset. Its shriek rejection software prevents loud noises ever reaching your ear.

Uniquely, the Soundshield product range also provides sound exposure reporting which allows companies to demonstrate their duty of care to staff, compliance with the European Noise at Work Directive and defend against any medical claims for hearing damage.  It is the only product in the international marketplace that delivers this performance. Speak to us find out more.

You can also ask us about:

  • Health & safety compliance for headset users
  • Free noise exposure measurement and assessment
  • Free headset assessment or audit of your current headset inventory.

For more information call us now on 0118 920 9420 or email us at

Meet one of our customers whose staff were suffering from acoustic shock incidents

The rapid growth in the number of call centres and the increased use of headsets in today’s office environment is a major contributing factor to noise induced hearing loss and acoustic shock incidents.

Contact centre agents of a major European Bank were experiencing acoustic shocks caused by sudden and unexpected loud noises/shrieks coming through the telephone network to their headsets.  These incidents occurred intermittently across all the Bank’s contact centres over several months.  Contact centre agents experienced a range of symptoms from mild headache to severe nausea or neck and ear pain.

The situation became so serious that the trade union threatened to stage a walk-out if the Bank’s management didn’t resolve the problem.

After trialling all the global brand headset amplifier products that claimed to suppress acoustic shrieks with no success, their network provider recommended us as the European distributors of an Australian acoustic protection device called Soundshield. We installed a 16 seat trial at the most badly affected site. During testing, the Soundshield eliminated all unsafe acoustic shrieks and provided the Bank with sound exposure graphs to demonstrate the noise levels that staff were exposed to.

The Bank was delighted with Soundshield’s performance and deployed Soundshield across all their contact centres nationwide. All acoustic shrieks and shocks have been eliminated, staff are protected and sound exposure records are kept. Acoustic safety is now guaranteed and staff, unions and management have complete confidence in the protection that Soundshield gives them. To read the complete case study click here.

Try Soundshield for yourself – request a demo or trial

Soundshield 4G is a protective device which sits between your phone or PC and your headset.  Its shriek rejection software rejects any loud or high pitched sounds to ensure that harmful noises never reach your ear, while delivering excellent voice quality and crystal-clear intelligibility.

Polaris Soundshield 4G – peace of mind and protection for the employer and the employee.

Read our Definitive Guide to Acoustic Safety.

To know more and have a free demonstration or trial of Soundshield call us now on 0118 920 9420 or email us at

5 Myths about acoustic shock – are you protected?

dispelling-mythsAs a headset wearer you are vulnerable to acoustic shock. Acoustic shock is an incident caused by a sudden, unexpected loud or high pitched sound via a headset. These sounds include alarms or sirens, fax machine dial tones, faulty telephone lines, system feedback or interference, or malicious calls. Here are some common myths about acoustic shock.

Myth 1: I cannot get acoustic shock from sounds below 118 dB

Wrong! Research from Australia and Denmark suggests that the current recommended safeguard limit of 118dB will not prevent all instances of acoustic shock damage. An acoustic incident triggering an acoustic shock is frequently a tone at the level of 82 to 110 dB. Thus, the 118db safeguard limit will not protect you from acoustic shock.

Myth 2: My headset protects me from acoustic shock

Wrong! The average human pain threshold stands at 110dB, making any noise above 110dB painful for the person subjected to them. Levels up to 118dB are allowed by headset noise limiters, making you susceptible to acoustic shock incidents.

Myth 3: The Noise at Work Regulation protects me from acoustic shock

Wrong! Not all USB and PC headsets have the same 118dB cut off as telecom headsets do. PC headsets are outside of the standard telecom legislation used for traditional contact centre headsets. Some PC headsets comply with the 118dB upper limit. Some do not. If you are using USB headsets it is vital that you check the equipment that you are using to safeguard your hearing long term.

Myth 4: Noise at work amplifiers protect me from acoustic shock

Wrong! Noise at work amplifiers will only ensure you comply with the average 85dB sound exposure over an 8 hour working day. Most amplifiers will let sounds up to 118dB through, meaning you could be subjected to an acoustic shock incident.

Myth 5: Acoustic shock will not have long lasting effects

Wrong! Acoustic shock is a very serious issue. Symptoms vary from temporary impairment such as pain, hearing loss, nausea, headaches and loss of balance to more serious and long-term issues such as tinnitus or hypersensitivity to everyday sounds. Sufferers can also experience fatigue, panic attacks and anxiety for many months after an acoustic shock incident.

Need more information? Click here to learn more on how to safeguard yourself and your staff against acoustic shock.

To arrange a trial or demonstration of equipment that will protect your hearing, call us now on 0118 920 9420 or email us at

We look forward to hearing from you.

How to report an acoustic incident easily

With an increased focus on acoustic safety and comfort in the workplace, Contact Centre and Workplace Safety Managers need to effectively and consistently monitor the noise levels that their contact centre agents’ are exposed to through their headsets.

The Soundshield 4G runs noise exposure software called Soundstat. This software enables the capture of noise data, its analysis and reporting in a user friendly way.

This benefits long-term hearing health and if an acoustic incident takes place, managers are equipped to investigate the event by easily reviewing the captured noise data.

Soundstat software runs on a PC and is captured by every Soundshield device. The data can easily be converted into graphs that display:
Dosimety example for website

-date and time
-noise exposure levels
-potential acoustic incidents
-input source
-output more
-individual user information

Looking for more from your headset?

The Soundshield 4G is a protective device which sits between your phone or PC and your headset. Its Shriek rejection software rejects any loud or high pitched sounds to ensure that harmful noises never reach your ear.

How can you benefit from Soundshield 4G’s other features?

Soundshield provides the best acoustic protection and comes equipped with a range of other useful benefits.

Ergonomic Colour Touchscreen

Ergonomic Colour Touchscreen

The user friendly ergonomic colour touchscreen lets you easily change your settings to provide you with a simple and intuitive control interface. It shows you the volume control, microphone level, tone, display, mute and the PC to Desk-Phone switcher buttons.

For call quality that is like sitting ‘face-to-face’ with your caller, Soundshield uses HD Wideband to deliver excellent voice quality and intelligibility.

Soundpro Headset

Soundpro Headset

To demonstrate that you are adhering to the Noise at Work Directive and providing you and your staff with the best acoustic safety possible, Soundshield provides Sound Data Analysis. This is achieved through Soundstat software which lets you read and analyse data easily. Data is collected every minute so you can demonstrate compliance and identify any extraordinary noise events.

Dosimety example for website

Need more information?

Learn more on how to safeguard yourself and your staff from acoustic shock. Call us to arrange a trial or demonstration of Soundshield.

Have your own say!

Have you been affected by an acoustic shock incident? Would you share your experience for the benefit of other readers? Please tell us your story.

Follow the link to learn more about Acoustic Safety: