Are you thinking smart and connected?

Ensuring that all aspects of your business are agile and responsive is particularly important in these uncertain times.

Choosing the right communication and collaboration tools that will maximise effectiveness, productivity and protect your bottom line is not easy.

We can help you:

Bring significant cost savings, increased productivity and greater freedom to your business through cloud services. Find out more

Be agile, with a responsive IT system that can be easily scaled up and down to suit your changing business needs. Find out more

Embrace smarter working, enabling your team to keep connected and work effectively from anywhere and on any device. Find out more

Improve customer service with the appropriate tools and technology to help your clients interact with your business easily and efficiently. Find out more

Have the right IT infrastructure in place to support your business today and tomorrow. Find out more

Fulfil your duty of care to your staff with acoustic safety and ergonomic comfort. Find out more

If you want to make a positive difference to your business communications, then let our specialists provide the connectivity, high-quality voice and collaboration tools that you will need to achieve great results.

You can trust us to provide independent, appropriate advice, expertise in new technologies, efficient friendly service and value for money.

Do call us now on 0118 920 9420 or email us at info@com-solutions.co.uk to discuss your next project and to understand how we can add value to your business, we’re always ready to listen!

Need help choosing the right headset?

Choosing the right headset delivers better customer service, greater staff comfort and increased productivity, together with a better return on your investment. So before choosing a headset make sure you can answer the following questions:

1.    Do you want sound in one or both ears?
Choosing a monaural headset gives you sound in one ear. This allows you to hear what is going on around you and stay in touch with your colleagues. However if you work in a noisy environment and need to concentrate on your call then choosing a binaural headset where sound is in both ears enables you to focus on your call better.

2.    How noisy is your working environment?
If you work in a busy or open plan office then a headset with a noise cancelling or ultra-noise cancelling microphone will eliminate virtually all background noise, which would otherwise be transmitted to your caller. This improves the call experience for you and the caller, eliminating needless repetition and safeguarding the confidentiality of the information exchanged.3.    What device(s) do you want to connect to? 
Many people now want multiple connectivity to PC, laptop and mobile as well as to the traditional desk phone. Consider which devices you want to connect to today and potentially in the future to protect your investment. There are many options available. Talk to us to find your perfect headset solution.

4.    What level of hearing protection do you need? 
Your headset alone does not provide complete acoustic protection. To guarantee this you will need an additional barrier device. Noise at work compliance may also be a consideration. If you want to find out more about acoustic safety, contact us and we will be happy to help.

5.    Do you want a corded or a wireless headset?
Corded headsets allow you to multi-task at your desk. However, if you want the freedom to move around the office whilst on a call, a wireless solution will allow you to communicate without being tied to your desk. If talk-time is an issue, or you are desk sharing, then choosing the appropriate wireless headset solution is important. Do ask us for advice.

6.    Which wearing style do you prefer?
In our experience the headband headset is the most popular headset style.  However ‘over the ear’ and neckband headsets are available for those who prefer a headset to be more discreet.  If you are considering this type of wearing style you should always look at other factors before you make your decision.  For example, consider whether an ‘over the ear’ headset might cause discomfort over an extended period if you wear glasses.

Some manufacturers offer a 3-in-1 convertible headset solution.  For example the Jabra Biz 2400 allows a company to standardise on a single headset whilst letting their users choose which styling option they prefer.

Specialist headsets are also available for the hearing and visually impaired. Speak to us for more information.

7.    Where can you get the best advice and support?
Ensure that you speak with an accredited partner. Partners have trained staff and the full support of the headset manufacturers whose products they offer. Look out for the accreditation logos. Speak with experts, buy from reputable sources. Have peace of mind.

For expert advice in choosing the best headsets for your business needs and budget, call us now on 0118 920 9420 or email us at info@com-solutions.co.uk

Executive Worker Profile

In the last email we focused on mobile users, this time it’s the turn of office based executives. Typically they are looking for a wireless headset of the highest quality, with a stylish design and connectivity to multiple devices. Below are our top choices for the executive user:

If you are considering deploying a Unified Communications solution, we can offer user profiling services to make sure your business gets the right device to every user. For more information about user profiling or Unified Communications call our team:
0844 477 1622 or email sales@com-solutions.co.uk

Want the chance to win a Plantronics Voyager Legend UC Bluetooth headset? All you have to do is tell us your story of how flexible working and Unified Communications are changing the way you work, or dream big and tell us how you’d like flexible working to change your work-life balance. So send us an email to: competition@com-solutions.co.uk

User Profiling – Desk Based Worker

In our last UC newsletter we talked about how to categorise users. This week we’re going to look in more detail at the Desk-based user profile and the devices that best suit their needs.

The desk based user spends the majority of their day at a fixed work-station and requires headset connectivity with either a deskphone or a PC softphone via USB. Many offices these days tend to be busy and open plan, so assessing the background noise level is a factor in choosing your headset.

Noise cancelling is a must to reduce the amount of noise transmitted to the caller, ensuring calls are kept confidential. If noise levels are particularly high a 2-eared design may be preferable to block out background noise for the headset user.

Another consideration is mobility. If staff need to multi-task and move around the workplace whilst on the phone, a wireless headset can be invaluable.

Below are our recommended headsets for various combinations of the above considerations:

For details on these headsets follow the links below:
Sennheiser SC 60
Plantronics Blackwire C710
Jabra PRO 9450 Duo

If you are considering deploying a Unified Communications solution, call us to arrange a user profiling consultation. This way you make sure your business gets the right device for every user. For more information about user profiling or Unified Communications call our team:
0844 477 1622 or email sales@com-solutions.co.uk

Want the chance to win a Plantronics Voyager Legend UC Bluetooth headset? All you have to do is tell us your story of how flexible working and Unified Communications are changing the way you work, or dream big and tell us how you’d like flexible working to change your work-life balance. So send us an email to: competition@com-solutions.co.uk

How Unified Communications Platforms can help you reduce your carbon footprint

Have you got telecommuters, mobile employees, distributed work teams and customers and partners in different time zones? If so, how big is your carbon footprint? And how much are you spending on travel a year?

Working effectively and productively over distances is difficult and expensive. Time is lost while searching for contact information, emails are missed and big travel budgets cost the company unnecessary money. This means you are missing out on opportunities.

What do you do if you need to connect people living at opposite ends of the country or even world? What do you do if you have too many messages arriving on a variety of devices?

By implementing Unified Communication solutions, such as Lync, a company can efficiently share information and help their staff enjoy a better work/life balance by reducing the amount of time they travel and search for information.

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For more information on how unified communications can help you:

http://www.com-solutions.co.uk/

Unified Communications over Breakfast at Microsoft

Join us for breakfast at Microsoft Campus, Thames Valley Park, RG6 1WG on Wednesday 26th June 2013 at 09:00.

Over breakfast, Communications Solutions UK in association with Jabra and
Modality Systems will be presenting an informative session on the benefits of
Unified Communications Lync 2013.

Learn how Microsoft Lync, Communications Solutions UK, and Jabra will

  • Improve your company communications
  • Facilitate employee collaboration
  • Improve the speed of your return on investment
  • Increase user adoption

Who should attend?

  • Key decision makers from your business who are responsible for IT or communications
  • Businesses with no current Unified Communications strategy or who already run OCS or Lync 2010

Please register here to book your place for the Briefing.

If you are unable to attend the meeting, but would like to be kept informed of any future events or just can’t wait to find out how devices make experiences with Lync 2013, then please click here for a call back.

We otherwise look forward to meeting with you on Wednesday 26th June 2013.

Directions:

Microsoft Campus, Thames Valley Park, Reading,
RG6 1WG – Report to building 3 reception. For more information please click here

How Unified Communications can Maximise Productivity

Unified communications or UC is the integration of various communication channels (including IM, email and voice) into one user interface.  The general consumer example of this would be Skype.  From a business viewpoint Microsoft Lync is becoming the Unified Communications client of choice. Many organisations have already implemented this and others are expected to follow suit within the next 2-3 years.

This type of communication has been proven to increase productivty by reducing wasted time and maximising the methods of communication between colleagues and customers. Unified Communication implementation can start at using your PC with your telephony system to maximise your availability on different communication channels.  Some companies have implemented Unified Communications comprehensively (the integration of telephony, PC, mobile, email, IM and others).  This allows these respective organisations to reach new levels of productivity by being able to communicate wherever you are through a variety of devices.

Once you have Unified Communications in place it is important to select the right headset for your needs.  Headsets free up your hands and will allow you to work while on the phone.  This increase in productivity coupled with the benefit of UC will see you gain a return on investment in no time at all.  Click here to take a look at our Unified Communications headset buying guide.

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