Are you thinking smart and connected?

Ensuring that all aspects of your business are agile and responsive is particularly important in these uncertain times.

Choosing the right communication and collaboration tools that will maximise effectiveness, productivity and protect your bottom line is not easy.

We can help you:

Bring significant cost savings, increased productivity and greater freedom to your business through cloud services. Find out more

Be agile, with a responsive IT system that can be easily scaled up and down to suit your changing business needs. Find out more

Embrace smarter working, enabling your team to keep connected and work effectively from anywhere and on any device. Find out more

Improve customer service with the appropriate tools and technology to help your clients interact with your business easily and efficiently. Find out more

Have the right IT infrastructure in place to support your business today and tomorrow. Find out more

Fulfil your duty of care to your staff with acoustic safety and ergonomic comfort. Find out more

If you want to make a positive difference to your business communications, then let our specialists provide the connectivity, high-quality voice and collaboration tools that you will need to achieve great results.

You can trust us to provide independent, appropriate advice, expertise in new technologies, efficient friendly service and value for money.

Do call us now on 0118 920 9420 or email us at to discuss your next project and to understand how we can add value to your business, we’re always ready to listen!

Noise Cancelling – is it worth the extra cost?

If you have ever called a customer contact centre and struggled to hear the agent over background noise, then it’s very likely that they were not using noise cancelling headsets.

Did you know that a noise cancelling headset reduces background noise by up to 75%? Did you also know that voice tubes do not reduce background noise but rather transmit it to your caller much like a speaker phone?

Whilst voice tube headsets are undoubtedly cheaper, if your contact centre or office is noisy, then customer service will be impacted. Do you make it easy for your customers to hear you?

If your business records calls, we can demonstrate the difference that using noise cancelling technology can make. Call us now on 0118 920 9420 or email us at to arrange your demonstration.

Investing in the right headset will not only deliver better customer service, but will also benefit your staff. Noise cancelling technology prevents your agents from having to raise their voice to be heard over background noise and creates a healthier noise environment.

For fewer misunderstandings, clearer communication and happier customers and staff, call us on 0118 920 9420 or email us at – the secret’s in the headset.

Go wireless and discover new freedom and productivity

Using a wireless headset gives you greater freedom to move and multi-task – increasing your productivity while reducing health risks.

We recently helped Tylney Hall Hotel transform their way of working by introducing them to wireless headset technology. Their timing was perfect too; Jabra are currently offering £20 cashback on many of their wireless headsets.

The Challenge
Tylney Hall Hotel’s busy office team were using telephones and corded headsets that were old and out-of-date. The headsets were suffering from performance issues and just weren’t helping staff to do their jobs efficiently.

Having a largely paper-based system, the majority of customer calls required staff to move away from their desks to look things up in filing cabinets, on wall boards or to go and speak to other staff members elsewhere in the hotel. Their existing headsets were not wireless, meaning that they were invariably having to take messages and call customers back. This wasted time, as well as causing frustration for customers and staff alike due to the inevitable telephone tag that often ensued.

The Solution
The manager of their busy office team approached us to help because we had previously supplied headsets to the Elite Hotels Group of which Tylney Hall is a part. After discussing their challenges and considering their requirements, we recommended a wireless solution to help improve their efficiency. The team selected Jabra Pro 920 headsets and were delighted with the results.

The Benefits
Wireless headsets allowed the team to move freely around the office and access the information their customers required during the call. This introduced a whole new way of working, bringing greater productivity and customer satisfaction.

An auto-answer feature on the headsets also meant that the team could easily answer calls without having to be at their desks.

The team were pleased with the improved sound quality that the headsets brought to their calls – better for them and their customers too!

The wireless headsets also delivered great range. The team were pleasantly surprised at how far they could move around the hotel whilst on a call, giving them the freedom to find colleagues at the front desk or restaurant who could immediately answer their customer’s queries.

The ability to walk and talk transformed the office and when their Events team colleagues saw the headsets in action, they ordered them too!

It’s also a great time for you to go wireless. Click on the link below and save £20 on your new Pro 920 headset.

Click here for the terms and conditions

Not sure if this is the right headset for you?

Read our guide to choosing headsets  or call us now on 0118 920 9420 or email us at and we’ll be happy to help you.

Are you struggling to work because of all the noise in your office?

Com Sol

Call centres can be incredibly busy and noisy places to work. This means that it’s sometimes difficult to hear what is being said to you on the phone. Investing in a headset with two ear pieces (also known as binaural/duo) is a great way of blocking out unwanted background noise and office chatter.

Don’t just take our word for it. Georgina from a leading travel company told us:

“Having a binaural headset really is 10 times better! Everything is now really clear the whole time and I don’t keep asking callers to repeat themselves! Yes, still comfortable too, but mainly it’s made such a difference with being able to hear the customer properly- thank you!” – Georgina, Customer Services, Travel Company

Increase your concentration and efficiency by ensuring that you hear every word the caller says on the other end of the line. Become more productive, more focused and more customer friendly.

Contact us for the best prices, more information or if you want to trial a binaural headset. or 0118 920 9420


Updating your technology with noise-cancelling headsets gives you an immediate ROI by increasing your client care and ensuring that your agents perform at their peak efficiency.

Call us on 0118 920 9420 or email us at for the best prices or more information.

Our Top 3 Binaural Headsets

Polaris Soundpro Binaural Headset

Plantronics CS 520 Binaural Headset

Jabra 9450 Binaural Headset

Read part one to find out how to stop unwanted background noise reaching your callers.

All prices exclude VAT.
Discounts are available for multiple purchases.

Benefit from noise cancelling headsets.

Speak with our advisers today.

0118 920 9420

Executive Worker Profile

In the last email we focused on mobile users, this time it’s the turn of office based executives. Typically they are looking for a wireless headset of the highest quality, with a stylish design and connectivity to multiple devices. Below are our top choices for the executive user:

If you are considering deploying a Unified Communications solution, we can offer user profiling services to make sure your business gets the right device to every user. For more information about user profiling or Unified Communications call our team:
0844 477 1622 or email

Want the chance to win a Plantronics Voyager Legend UC Bluetooth headset? All you have to do is tell us your story of how flexible working and Unified Communications are changing the way you work, or dream big and tell us how you’d like flexible working to change your work-life balance. So send us an email to:

User Profiling – Desk Based Worker

In our last UC newsletter we talked about how to categorise users. This week we’re going to look in more detail at the Desk-based user profile and the devices that best suit their needs.

The desk based user spends the majority of their day at a fixed work-station and requires headset connectivity with either a deskphone or a PC softphone via USB. Many offices these days tend to be busy and open plan, so assessing the background noise level is a factor in choosing your headset.

Noise cancelling is a must to reduce the amount of noise transmitted to the caller, ensuring calls are kept confidential. If noise levels are particularly high a 2-eared design may be preferable to block out background noise for the headset user.

Another consideration is mobility. If staff need to multi-task and move around the workplace whilst on the phone, a wireless headset can be invaluable.

Below are our recommended headsets for various combinations of the above considerations:

For details on these headsets follow the links below:
Sennheiser SC 60
Plantronics Blackwire C710
Jabra PRO 9450 Duo

If you are considering deploying a Unified Communications solution, call us to arrange a user profiling consultation. This way you make sure your business gets the right device for every user. For more information about user profiling or Unified Communications call our team:
0844 477 1622 or email

Want the chance to win a Plantronics Voyager Legend UC Bluetooth headset? All you have to do is tell us your story of how flexible working and Unified Communications are changing the way you work, or dream big and tell us how you’d like flexible working to change your work-life balance. So send us an email to:

Poetry Humour

20 Years Ago

A computer was something on TV

From a sci fi show of note.

A window was something you hated to clean

And ram was the cousin of goat.


Meg was the name of my girlfriend

And gig was a job for the nights.

Now they all mean different things

And that really mega bytes.


An application was for employment.

A program was a TV show.

A curser used profanity.

A keyboard was a piano.


Memory was something that you lost with age.

A CD was a bank account.

And if you had a 3 1/2″ floppy

You hoped nobody found out.


Compress was something you did to the garbage

Not something you did to a file.

And if you unzipped anything in public

You’d be in jail for a while.


Log on was adding wood to the fire.

Hard drive was a long trip on the road.

A mouse pad was where a mouse lived.

And a backup happened to your commode.


Cut you did with a pocket knife.

Paste you did with glue.

A web was a spider’s home.

And a virus was the flu


I guess I’ll stick to my pad and paper

And the memory in my head.

I hear nobody’s been killed in a computer crash,

But when it happens they wish they were dead.

Headset Poetry

We love this poems on headsets! Maybe its time for you to get a new headset?

This headset doesn’t fit quite right,
The wire is tangled; the spring’s too tight.

The speaker’s screaming in my right ear,
Making it hard to say what I hear.

Making it hard to say what I write,
Tying my ears down good and tight.

Straitjacketed by this little mike,
I know what a schizophrenic’s life is like.

Hearing little voices inside my head,
A little voices repeating what I just said.

Am I crazy? My thoughts are about shot.
This little headset’s got my mind in a knot.

This serial killer has got to go,
Become a milquetoast average Joe.
You could say my head’s not screwed on right,
Time for a headset that’s not so tight.

A new point of view that’s out of sight.
Straight from one that’s wrapped too tight.

How can I get a new point of view?
Trade in this headset for an array mike that’s new!

Benefits of Wireless Technology

Wireless technology represents the future of computer and internet connectivity.  A wireless network transmits information by radio and microwave signals. Other than the fairly obvious advantage of not having to faff around with cables there are numerous other advantages that wireless technology holds. Lets take a look at 4 wireless devices that can help you be more efficient, productive and connected.

Wireless Headsets:


If you work in an environment where you continuously take and make calls, such as a call centre, then being tied to your desk can be very frustrating. What’s more, it is unhealthy for you. By adopting a wireless headset, you aren’t stuck in the same position all day. You can get up, stretch your legs, move about and this not only gives you a bit of exercise, but it relieves the strain of the day. Wireless headsets increase production and create better time efficiency on each call because you will be able to look up the information you need while still on the call. Thus, a wireless headset will improve your satisfaction, as well as that of customers.

Wireless Acoustic Shock protection:

Soundshield wireless picture

If you are using a wireless headset on a regular basis it is vital that you protect yourself from Acoustic Shock and other possible hearing damage. The Soundshield Wireless is unique in this aspect. Offering you a wireless headset which comes with its previously mentioned benefits, the Soundshield device intelligently analyses sounds before they reach the ear of the headset user and removes any loud and high pitched sounds. This provides you with reassurance and comfort.

Wireless Keyboard and mouse:


Wireless keyboards and mice are a key player in improving office ergonomics. The lack of cables and wires helps you maintain the required distance between the screen and the seating. When the PC is not being used, these devices can easily be removed to supply more space. Furthermore, if you are a flexible worker, wireless keyboards and mice allow you to use them on more than one PC saving you space and money.

Wireless Printer:

When looking into the benefits of a wireless printer the lack of cables plays an important role. While a wired printer has limited placement options as it needs to be sat near a plug, a wireless printer has no such limitations. If office space is scarce then this is particularly attractive. Mobile printing is another great benefit as many wireless printers can be connected with any smartphone or tablet within the network. So if a meeting runs over, the weekly status report can quickly be printed on a different device.