Buddy Box Training

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Public Sector customers save at least 40% on Jabra Headsets and Speakerphones until the end of March

Conversations matter in the public sector. You need cutting edge communications technology that works straight from the box. Jabra delivers this and until the end of March at an amazing price.

Whatever public sector organisation you represent – from government, local councils, education, NHS to emergency services, Call us now on 0118 920 9420 or visit the Jabra Public Sector promotions page on our website and save money.

As a Jabra Gold Partner you can be assured that you will always be speaking with trained staff who can offer you product expertise, competitive pricing and professional service. Speak to us about your requirements, for a quotation, help, advice or for a headset or speakerphone demonstration.

Did you also know that we offer site audits to ensure compliance to EU Noise at Work legislation and security on calls without any DECT density issues? If you would like to benchmark your existing devices against the latest Jabra products, then we can arrange free trials. Call us on 0118 920 9420 or email us at info@com-solutions.co.uk for more information.

Jabra discounts for Public Sector organisations are a minimum of 40% off MSRP and are available from 1st January – 31st March 2016.

Here are a selection of the best offers. Please contact us for the full list of products on promotion.


Click here to see the terms and conditions.

Call us on 0118 920 9420 or email us at info@com-solutions.co.uk for more information.

Would you put your head in the toilet?

IMG_7915-EditDid you know that telephones and headsets have 500 times more bacteria than the average toilet seat? If that fact horrifies you then read on.

To ensure that your telephone headset remains healthy and hygienic, we recommend that you follow these care guidelines.

1)    Try to avoid sharing headsets – it’s unhygienic, particularly in the cold and flu season.

2)    Leatherette or foam ear cushions should be replaced every 6 months, or sooner if clogged with makeup or otherwise soiled, and every time a new person uses the headset.

3)    Microphone covers or voice tubes should be replaced every 6 months and every time a headset changes hands.

4)    Headset plastics, consoles, and equipment should be cleaned on a regular basis using anti-bacterial wipes or non-alcoholic antiseptic solvents, especially when assigning used headsets to new users.

5)    Headsets should be checked regularly and replaced immediately should you find any exposed wires or cables.

6)    When not in use, headsets should be stored in a safe place. This may be a headset bag for a corded unit, or in the cradle on the base station for a wireless unit. Headsets that are designed to ‘travel’ with you typically have a travel pouch. Using this will prolong the life of your headset and minimise the chances of damage.

Looking after your headset will prolong its life and keep you healthy.

Call us now on 0118 920 9420 or email us at info@com-solutions.co.uk for advice, headset spares or replacements.  As an accredited headset specialist you can trust us to provide for all your headset needs.

Save up to £40 on headsets with Jabra’s cashback

uk_cashback_300x250Now is the time to upgrade your headset! Take advantage of Jabra’s super cashback offers available on purchases up until March 18th only. Call us now on 0118 920 9420 or visit the Jabra promotions page on our website and save money.

Want the freedom to move and multi-task? The Jabra PRO 920™ series is a reliable and affordable way to enjoy the freedom of going wireless. Its intuitive, easy to use design with noise cancelling and security technology gives you a great call experience.

If you’ve never used a headset and wonder whether they are worth the investment, click here to read how going wireless has transformed working practice for one of our customers.

Noisy office? Using an Evolve series USB headset allows you to concentrate on your conversations with state of the art noise cancelling microphones to eliminate background noise to your caller. The Evolve 20 and 30 provide passive noise cancelling technology to help you tune out noise and tune into work. Their plug and play set-up means that they will work out of the box with all leading systems. They are designed for Unified Communications, with variants optimised for Microsoft Skype for Business.

Wondering which headset is right for you? Browse our page on choosing a headset.

Click here to see the terms and conditions.

Call us on 0118 920 9420 or email us at info@com-solutions.co.uk for more information.

Need help choosing the right headset?

Choosing the right headset delivers better customer service, greater staff comfort and increased productivity, together with a better return on your investment. So before choosing a headset make sure you can answer the following questions:

1.    Do you want sound in one or both ears?
Choosing a monaural headset gives you sound in one ear. This allows you to hear what is going on around you and stay in touch with your colleagues. However if you work in a noisy environment and need to concentrate on your call then choosing a binaural headset where sound is in both ears enables you to focus on your call better.

2.    How noisy is your working environment?
If you work in a busy or open plan office then a headset with a noise cancelling or ultra-noise cancelling microphone will eliminate virtually all background noise, which would otherwise be transmitted to your caller. This improves the call experience for you and the caller, eliminating needless repetition and safeguarding the confidentiality of the information exchanged.3.    What device(s) do you want to connect to? 
Many people now want multiple connectivity to PC, laptop and mobile as well as to the traditional desk phone. Consider which devices you want to connect to today and potentially in the future to protect your investment. There are many options available. Talk to us to find your perfect headset solution.

4.    What level of hearing protection do you need? 
Your headset alone does not provide complete acoustic protection. To guarantee this you will need an additional barrier device. Noise at work compliance may also be a consideration. If you want to find out more about acoustic safety, contact us and we will be happy to help.

5.    Do you want a corded or a wireless headset?
Corded headsets allow you to multi-task at your desk. However, if you want the freedom to move around the office whilst on a call, a wireless solution will allow you to communicate without being tied to your desk. If talk-time is an issue, or you are desk sharing, then choosing the appropriate wireless headset solution is important. Do ask us for advice.

6.    Which wearing style do you prefer?
In our experience the headband headset is the most popular headset style.  However ‘over the ear’ and neckband headsets are available for those who prefer a headset to be more discreet.  If you are considering this type of wearing style you should always look at other factors before you make your decision.  For example, consider whether an ‘over the ear’ headset might cause discomfort over an extended period if you wear glasses.

Some manufacturers offer a 3-in-1 convertible headset solution.  For example the Jabra Biz 2400 allows a company to standardise on a single headset whilst letting their users choose which styling option they prefer.

Specialist headsets are also available for the hearing and visually impaired. Speak to us for more information.

7.    Where can you get the best advice and support?
Ensure that you speak with an accredited partner. Partners have trained staff and the full support of the headset manufacturers whose products they offer. Look out for the accreditation logos. Speak with experts, buy from reputable sources. Have peace of mind.

For expert advice in choosing the best headsets for your business needs and budget, call us now on 0118 920 9420 or email us at info@com-solutions.co.uk

Meet one of our customers whose staff were suffering from acoustic shock incidents

The rapid growth in the number of call centres and the increased use of headsets in today’s office environment is a major contributing factor to noise induced hearing loss and acoustic shock incidents.

Contact centre agents of a major European Bank were experiencing acoustic shocks caused by sudden and unexpected loud noises/shrieks coming through the telephone network to their headsets.  These incidents occurred intermittently across all the Bank’s contact centres over several months.  Contact centre agents experienced a range of symptoms from mild headache to severe nausea or neck and ear pain.

The situation became so serious that the trade union threatened to stage a walk-out if the Bank’s management didn’t resolve the problem.

After trialling all the global brand headset amplifier products that claimed to suppress acoustic shrieks with no success, their network provider recommended us as the European distributors of an Australian acoustic protection device called Soundshield. We installed a 16 seat trial at the most badly affected site. During testing, the Soundshield eliminated all unsafe acoustic shrieks and provided the Bank with sound exposure graphs to demonstrate the noise levels that staff were exposed to.

The Bank was delighted with Soundshield’s performance and deployed Soundshield across all their contact centres nationwide. All acoustic shrieks and shocks have been eliminated, staff are protected and sound exposure records are kept. Acoustic safety is now guaranteed and staff, unions and management have complete confidence in the protection that Soundshield gives them. To read the complete case study click here.

Try Soundshield for yourself – request a demo or trial

Soundshield 4G is a protective device which sits between your phone or PC and your headset.  Its shriek rejection software rejects any loud or high pitched sounds to ensure that harmful noises never reach your ear, while delivering excellent voice quality and crystal-clear intelligibility.

Polaris Soundshield 4G – peace of mind and protection for the employer and the employee.

Read our Definitive Guide to Acoustic Safety.

To know more and have a free demonstration or trial of Soundshield call us now on 0118 920 9420 or email us at info@com-solutions.co.uk

Noise at work – are you compliant?

woman_with_headset borderBy law, employers must protect their staff against the harmful effects of noise. They must ensure that legal noise limits are not exceeded and reduce the risks of noise. Providing hearing protection, information, training and health checks are also legally required.

Do you know what the legal noise limits are? Are you confident that you are compliant?

The Noise at Work legislation says that employers must provide hearing protection to staff who are exposed to daily or weekly noise levels that average above 85 decibels. Though risk assessment must be undertaken where exposure levels average above 80 decibels.

If you are concerned about whether you or your staff are safe from the risks of hearing damage or acoustic shock syndrome, contact us now to arrange a free audit.

Need more information?

Click here to read our definitive guide to acoustic safety

Click here to learn more on how to safeguard your staff against acoustic shock

Call us now on 0118 920 9420 or email us at info@com-solutions.co.uk to arrange an audit or to discuss a trial or demonstration of equipment that will protect your staff’s hearing.

5 Myths about acoustic shock – are you protected?

dispelling-mythsAs a headset wearer you are vulnerable to acoustic shock. Acoustic shock is an incident caused by a sudden, unexpected loud or high pitched sound via a headset. These sounds include alarms or sirens, fax machine dial tones, faulty telephone lines, system feedback or interference, or malicious calls. Here are some common myths about acoustic shock.

Myth 1: I cannot get acoustic shock from sounds below 118 dB

Wrong! Research from Australia and Denmark suggests that the current recommended safeguard limit of 118dB will not prevent all instances of acoustic shock damage. An acoustic incident triggering an acoustic shock is frequently a tone at the level of 82 to 110 dB. Thus, the 118db safeguard limit will not protect you from acoustic shock.

Myth 2: My headset protects me from acoustic shock

Wrong! The average human pain threshold stands at 110dB, making any noise above 110dB painful for the person subjected to them. Levels up to 118dB are allowed by headset noise limiters, making you susceptible to acoustic shock incidents.

Myth 3: The Noise at Work Regulation protects me from acoustic shock

Wrong! Not all USB and PC headsets have the same 118dB cut off as telecom headsets do. PC headsets are outside of the standard telecom legislation used for traditional contact centre headsets. Some PC headsets comply with the 118dB upper limit. Some do not. If you are using USB headsets it is vital that you check the equipment that you are using to safeguard your hearing long term.

Myth 4: Noise at work amplifiers protect me from acoustic shock

Wrong! Noise at work amplifiers will only ensure you comply with the average 85dB sound exposure over an 8 hour working day. Most amplifiers will let sounds up to 118dB through, meaning you could be subjected to an acoustic shock incident.

Myth 5: Acoustic shock will not have long lasting effects

Wrong! Acoustic shock is a very serious issue. Symptoms vary from temporary impairment such as pain, hearing loss, nausea, headaches and loss of balance to more serious and long-term issues such as tinnitus or hypersensitivity to everyday sounds. Sufferers can also experience fatigue, panic attacks and anxiety for many months after an acoustic shock incident.

Need more information? Click here to learn more on how to safeguard yourself and your staff against acoustic shock.

To arrange a trial or demonstration of equipment that will protect your hearing, call us now on 0118 920 9420 or email us at info@com-solutions.co.uk.

We look forward to hearing from you.

Is your broadband up to the job?

frustrated_woman 2 with borderIf your business is struggling with slow broadband, let us upgrade your business to fibre broadband – it’s fast, robust and reliable.

Changing to fibre broadband will give your business at least 4 times quicker download speeds than traditional broadband, increasing your productivity and cutting costs.

Let your business benefit from fibre broadband with:

  • Superfast data speeds – download speeds of up to 80 Mbps and upload speeds of up to 20 Mbps
  • Faster connection
  • Quicker access to cloud services
  • Greater reliability and performance
  • A business-only service ensuring better connectivity
  • A future-proof service.

For a free, no obligation quotation, or to discuss how we can help get your business ‘up to speed’ all us now on 0118 920 9420 or email us at info@com-solutions.co.uk.

We look forward to hearing from you.

Transformation through the Cloud

If you are considering how using Cloud services can benefit your business then let us introduce you to our customer Horizon Digital Sound & Vision. They decided to embrace change and have not looked back.

“Sharing data via the cloud is transforming how we do things. As I get my head around it, I can see more potential improvements and cloud based data storage is a revelation!” Les, Horizon

Horizon Digital Sound & Vision are a family run business supplying aerials, satellite systems and digital home entertainment systems across the South of England.

When they approached us for help, their phone and IT systems were no longer supporting the smooth running of their business, resulting in inefficiency and frustration.

They were at a crossroads – fix what they had or try something new. Horizon were clear that they wanted a solution that was cost-effective, required minimal investment and would be future-proof.

For the complete transformation that they needed we agreed that a combined solution using hosted telephony and Microsoft Office 365 was the way forward. This would reduce their operating costs and provide a phone and IT service that was fully customisable and always up-to-date.

Updating their phone system

 A Cisco hosted system as a pay-monthly subscription service using a broadband line gave them ultimate flexibility. This feature-rich system provided them with the tools to deliver a professional and efficient call experience to their customers.

Transforming their IT system

Having been plagued with on-site server problems, Horizon saw the advantage of moving to Office 365, a hosted pay-monthly subscription IT service. The benefits of Office 365 included data security, automatic software updates and the flexibility to share information both in the office and remotely on any device.

“The day to day running of the business has been transformed. When we trialled Office 365, our engineers offered to pay for it personally if we had chosen not to have it! They liked accessing their diaries, emails, and files from anywhere at any time from not only their work laptops, but iPhones and even their home computers too – this helped with the smooth running of the business and helped them manage their own time and customers more efficiently.” Sara, Horizon

To read the full case study click here.

Call us now on 0118 920 9420 or email us at sales@com-solutions.co.uk to discover how your business can benefit from migrating to the Cloud.