Are your customers struggling to hear you?

I dread having to call customer services. It often feels like it’s a contradiction of terms! After the confusion of navigating a myriad of options and the frustration of the long wait for the next available agent, the last thing I want is to battle to clearly hear the agent and make myself understood over the background noise of the call centre.

Satisfied customers don’t have to repeat themselves, don’t struggle to hear you and feel listened to.

Do you deliver a positive conversation experience? Using noise cancelling headset technology always helps.

Investing in a headset with a noise cancelling microphone eliminates virtually all background noise from being transmitted to the caller, helping the customer understand what you are saying. In addition, using a headset with two ear pieces is an effective way for you to block out background noise so that you can focus on your call.

What’s the bottom line? Investing in the right headset will deliver better customer service and increase your concentration and efficiency by ensuring clear two-way conversation.

For fewer misunderstandings, clearer communication and happier customers, call us to discuss what’s best for your needs – the secret’s in the headset.

Click here to see our top 3 noise cancelling headsets

Are your staff taking you for a ride?

soundshieldAviva, the UK’s largest insurer, has called for a clampdown on spurious industrial deafness claims. Eight in ten claims for industrial deafness fail to demonstrate a link to workplace related hearing loss. Since 2012 legal fees paid to claimant lawyers totalled £5.5m in stark contrast to the £1.2m paid out for genuine claims. If it’s costing them, it’s costing you!

As an employer, help is at hand to protect you against the increasing ‘ambulance chasing’ claim culture.

Polaris Soundshield 4G has an inbuilt reporting system which provides feedback on the noise levels that your staff are being exposed to. The sound data generated by its Soundstat software can be uploaded to your PC on demand. Data is collected every minute so you can easily demonstrate industrial sound compliance and identify any extraordinary noise events.

To easily and effectively demonstrate that you are adhering to the Noise at Work Directive  and providing your staff with the best acoustic safety possible choose Polaris Soundshield 4G.

Polaris Soundshield 4G – peace of mind and protection for the employer and the employee.

Read our Definitive Guide to Acoustic safety.

Are you protecting yourself or your team against Acoustic Shock?

shock waves

Did you know that Aviva, the UK’s largest insurer:
* Recently reported a four-fold increase in the number of claims for workplace noise-induced hearing loss since 2009
* Has paid out £1.2m in compensation since 2012
* Responded to 11,000 claims in 2014 alone.

The rapid growth in the number of call centres and the increased use of headsets in today’s office environment is a major contributing factor.  Never before have there been so many people exposed to ‘noise’ at close quarters.

Hearing damage is caused by long-term noise exposure or the incidence of acoustic shock syndrome. Acoustic shock syndrome occurs when a headset user is exposed to a sudden and unexpected loud noise or high pitched sound, such as interference, misdirected faxes, power supply failures, alarms and sirens or malicious calls. Headsets in themselves do not protect against the random and sudden nature of high pitched noises that cause acoustic shock.

To protect your hearing from such incidents you need a ‘barrier’ device such as the Polaris Soundshield 4G.  The Soundshield 4G is a protective device which sits between your phone or PC and your headset.  Its shriek rejection software rejects any loud or high pitched sounds to ensure that harmful noises never reach your ear, while delivering excellent voice quality and crystal-clear intelligibility.

Polaris Soundshield 4G – peace of mind and protection for the employer and the employee.

Read our Definitive Guide to Acoustic safety.

Happy 15th Birthday Communications Solutions UK

Julie Watling, founder and Director of Communications Solutions UK, reflects as the Company celebrates 15 years in business.

“I never imagined when I set up my business that 15 years later Communications Solutions UK would be providing leading-edge technology solutions to a broad range of businesses across the UK and Europe.

Communications technology has changed significantly over our years of trading. In 2000, wireless technology had not been invented and telephone headsets were only used by receptionists and call centres. As work practises have changed and using a PC has become an integral part of the working world, our offering has grown and changed considerably.

Today in addition to offering over 250,000 products through our web shop (https://www.com-solutions.co.uk/) , we offer a full range of services from acoustic safety and Unified Communications to hosted telephony solutions and customised company web portals. Our approach has become increasingly holistic, providing a complete business environment where phone and IT requirements are integrated. This integration, commonly known as Unified Communications delivers an effective solution to the communications challenges of juggling the variety of devices and media in today’s office environments.

As flexible and mobile working is becoming increasingly desirable, we are helping our customers create their business ecosystems wherever they are – seamlessly transferring between mobile, home and office. We successfully achieve this using cloud based phone systems integrated with tools such as Microsoft Lync and Office 365.
Though we’ve grown, our core values have not changed. Our commitment is still to be a listening and responsive team whose expertise, professionalism and integrity ensure that our customers’ communications technology needs are successfully met.  I owe a big thank you to my staff who have provided and continue to provide that dedicated support for which we are known.

What headset lets you get away from it all?

Do you suffer from distractions at work? The new Jabra Evolve range will allow you to take control of your work space so that you can stay focused on the job.

One of my colleagues has been trialling the Evolve 80 over the last month.  His feedback is very positive.  He loves the Do Not Disturb light and being able to concentrate irrespective of the chatter in the office.

The rest of us find that we have to send him an instant message* or literally stand in front of him waving our arms around to attract his attention if you need him.

Our verdict:  The Evolve 80 is the best yet in terms of letting you create your ‘own bubble’ to improve productivity.   It connects via USB to your PC and by 3.5mm plug to your mobile.  It’s also one of those devices that you shouldn’t leave in the office when you go on holiday.  The 3.5mm plug connects into an airline seat panel to give you a far superior inflight entertainment experience.  Keep it with you at all times!

Find out how to take back your work space by watching the Youtube video below.

Compare the different products within the Evolve series with the product PDF.

Want to protect your space now? Lync compatible versions are available. Buy here.

Do you want to remove all the distractions from your office surroundings. Call us today and speak with one of our advisers – 0118 920 9420 or alternatively email us at [email protected]

What’s the story behind headset repairs?

Most headsets these days carry a minimum 2-year manufacturers’ warranty.  When it comes to out of warranty repairs the situation is very clear.  No headset manufacturer supplies headset spares or endorses any third party repair organisation.

What you need to know to stay safe:

  • There are NO genuine headset spares available to third party repairers.  Any repaired headsets will be fixed with ’second hand’ parts. This is why you will be offered ‘trade-ins’ and ‘buy backs’ by some organisations to replenish their spares supply.  They re-use them and refurbish headsets with them.
  • No third party repair is endorsed by any headset manufacturer.  Therefore you will be unable to obtain a Certificate of Conformity.  This is important as it means that you do not have the peace of mind that the headset has been repaired to the same standard as when it was manufactured.
  • Were you or your staff to experience an acoustic incident with a repaired headset, you will be liable.  You will have invalidated the manufacturers’ warranty.
  • Currently Jabra is the only company offering a genuine ‘out of warranty’ repair service through their own repair centre.  This service is going to cease on the 1st January 2015.  If you have out of warranty headsets after that date, you will need to replace rather than repair a unit.

There is a quick on-line Jabra warranty checker that you can use to see whether your Jabra headset is in warranty or not. If you have a Plantronics headset, you can read up on what what your warranty covers using Plantronics helpful support guide.

Cost effective migration to Unified Communications

We recently had a customer that was transitioning from traditional desktop telephony to a Unified Communications solution. They came to us requesting a complete new range of USB headsets. We suggested that a far more cost effective solution would be a simple but effective switch – the Jabra Link 180.

The Jabra Link 180 enabled them to answer their desktop phone and softphone whilst keeping the same headsets that they had before.

While the transition between deskphones to softphones was happening, the Link 180 allowed them to use one headset for both solutions. This ensured that they maximised their return on investment and didn’t need to replace their entire headset estate.

Jabra Link 180 enables you to use a telephony headset with your PC

  • Compatible with all leading deskphone and softphone brands
  • Enables use of Jabra deskphone headsets with PC-based softphones
  • Employees can switch seamlessly between desk and softphone using the same headset
  • Compatible with any corded Jabra QD headset

Other clients have found the Link 180 useful for accessing on-line training material or webinars so do call us if you have a UC or on-line application that you would like to discuss.

Pick up the phone today and speak with one of our advisers – 0118 920 9420 or alternatively email us at [email protected]

Is your PC running slow?

Can you identify with the situation that I found myself in recently?
My computer has been acting slow and as I was preparing images and moving files for a newsletter, my PC died on me and came up with the blue screen of death.


What was most remarkable though was that IT fixed it with the addition of an extra RAM chip. My PC is now completely back up to speed and as you can see I’m back to full productivity!

There is a super simple configuration tool on our web-site to help you identify first, if your PC will take extra RAM and if so, what sort. Simply put in the model of your PC/Laptop and it will let you know what’s available.

Bookmark this link and take a look:

For those of you who would like a more technical explanation. RAM is the temporary storage memory that is used by your PC when you run any program or application.

Therefore the more programs you run simultaneously, the more RAM you need and your computer is likely to run slower when you don’t have enough!
If your computer occasionally crashes or you have noticed it running slowly, try adding some extra RAM.

Whether you need RAM, PC components or any other IT equipment, think of Communications Solutions UK first. Call us on 0118 920 9420 or email us at [email protected] for more information.

Are you struggling to work because of all the noise in your office?

Com Sol

Call centres can be incredibly busy and noisy places to work. This means that it’s sometimes difficult to hear what is being said to you on the phone. Investing in a headset with two ear pieces (also known as binaural/duo) is a great way of blocking out unwanted background noise and office chatter.

Don’t just take our word for it. Georgina from a leading travel company told us:

“Having a binaural headset really is 10 times better! Everything is now really clear the whole time and I don’t keep asking callers to repeat themselves! Yes, still comfortable too, but mainly it’s made such a difference with being able to hear the customer properly- thank you!” – Georgina, Customer Services, Travel Company

Increase your concentration and efficiency by ensuring that you hear every word the caller says on the other end of the line. Become more productive, more focused and more customer friendly.

Contact us for the best prices, more information or if you want to trial a binaural headset.
[email protected] or 0118 920 9420

 


Updating your technology with noise-cancelling headsets gives you an immediate ROI by increasing your client care and ensuring that your agents perform at their peak efficiency.

Call us on 0118 920 9420 or email us at [email protected] for the best prices or more information.

Our Top 3 Binaural Headsets

Polaris Soundpro Binaural Headset

Plantronics CS 520 Binaural Headset

Jabra 9450 Binaural Headset

Read part one to find out how to stop unwanted background noise reaching your callers.

All prices exclude VAT.
Discounts are available for multiple purchases.

Benefit from noise cancelling headsets.

Speak with our advisers today.

0118 920 9420

Can your callers hear you over the office chatter?

Com Sol
Have you ever been on the phone and struggled to hear what the agent was saying because of all the background noise?

Being on the phone to a call centre and getting drowned out by all the background noise is an unpleasant experience, especially if you find yourself constantly asking the agent to repeat themselves.

It gives off a poor impression of that company.
Chart

Source: Call Centre Helper website webinar poll
Sample size – 140

What would your customers say about your company?

Do your customers have difficulty hearing your staff? If so, ensure that you invest in noise cancelling headsets.

Noise cancelling technology has been engineered to improve the quality of call transmission by minimizing the ambient background noise that the remote caller hears.

Benefits of using Noise-Cancelling headsets:
• Improves customer experience.
• Reduces repetition for quicker call wrap up.
• Delivers high quality customer service.
• Increases levels of focus and productivity.
• Helps provide healthier noise environment.
• Healthier and happier staff.
• Reduces noise exposure sick days.

HaPPY
Updating your technology with noise-cancelling headsets gives you an immediate ROI by increasing your client care and ensuring that your agents perform at their peak efficiency.

Call us on 0118 920 9420 or email us at [email protected] for the best prices or more information.

Our Top 3 Noise Cancelling Headsets

Polaris Soundpro Binaural Headset

Soundpro

Jabra Biz 2300 Binaural Headset

2300-Duo

Plantronics Encore Pro Monaural Headset

EncorePro

All prices exclude VAT.
Discounts are available for multiple purchases.

Benefit from noise cancelling headsets.

Speak with our advisers today.

0118 920 9420