Is it wise to repair your headset?

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Understand the risks of headset repairIs it wise to repair your headset if it’s out of warranty?

Most headsets these days carry a minimum 2-year manufacturers’ warranty. When it comes to ‘out of warranty’ repairs the situation is very clear.  None of the global headset manufacturers provide a repair service, supply headset spares or endorse any third party repair organisation.

Repaired headsets come at a cost

Therefore, using third party repaired headsets represents a clear risk to your business, since neither the performance nor the safety of these products can be guaranteed. Putting the health of your staff at risk and jeopardising the value of your brand reputation could turn out to be a costly mistake. Read Plantronics’ white paper on the High Cost of Repaired Headsets.

Whilst routinely replacing consumable items such as ear cushions or voice tubes is recommended for keeping your headset in good working order, making physical changes to replace damaged headset parts carries a number of risks.

Remember this

  • There are NO genuine headset spares available to third party repairers.  Any repaired headsets will be fixed with ’second hand’ parts. This is why you will be offered ‘trade-ins’ and ‘buy backs’ by some organisations to replenish their spares supply.
  • No third party repair is endorsed by any headset manufacturer.  Therefore you will be unable to obtain a Certificate of Conformity.  This is important as it means that you do not have the peace of mind that the headset has been repaired to the same standard as when it was manufactured.
  • If your staff experience an acoustic incident with a repaired headset, you will be liable.  You will have invalidated the terms of the manufacturers’ warranty.

If your headset is out of warranty and you would like to discuss your options, call us now on 0118 920 9420 or email us at info@com-solutions.co.uk

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Fuss free telephone training with a Buddy Box

headset usersDitch the supervisor cords and enjoy a flexible, no-fuss solution for effective telephone training with a Buddy Box.

The Buddy Box allows two users to share the same call so is perfect for telephone training. With two headset ports and the ability to mute either side, the trainee or trainer can choose to be live at any given time.

The Buddy Box is a compact, cost-effective and versatile solution to training:

  • Buddy Box a tool for telephone trainingCompatible with all headset brands and telephone systems
  • Can be used with both wireless and corded headsets
  • Trainer and trainee can use different brands of headset
  • No need to get tangled up in traditional supervisor cords
  • User selectable mute – mute both users, just one or none
  • Suitable for conference calls

Call us now on 0118 940 9420 or email us at [email protected] for more information on transforming your telephone training with a Buddy Box.

Would you put your head in the toilet?

IMG_7915-EditDid you know that telephones and headsets have 500 times more bacteria than the average toilet seat? If that fact horrifies you then read on.

To ensure that your telephone headset remains healthy and hygienic, we recommend that you follow these care guidelines.

1)    Try to avoid sharing headsets – it’s unhygienic, particularly in the cold and flu season.

2)    Leatherette or foam ear cushions should be replaced every 6 months, or sooner if clogged with makeup or otherwise soiled, and every time a new person uses the headset.

3)    Microphone covers or voice tubes should be replaced every 6 months and every time a headset changes hands.

4)    Headset plastics, consoles, and equipment should be cleaned on a regular basis using anti-bacterial wipes or non-alcoholic antiseptic solvents, especially when assigning used headsets to new users.

5)    Headsets should be checked regularly and replaced immediately should you find any exposed wires or cables.

6)    When not in use, headsets should be stored in a safe place. This may be a headset bag for a corded unit, or in the cradle on the base station for a wireless unit. Headsets that are designed to ‘travel’ with you typically have a travel pouch. Using this will prolong the life of your headset and minimise the chances of damage.

Looking after your headset will prolong its life and keep you healthy.

Call us now on 0118 920 9420 or email us at [email protected] for advice, headset spares or replacements.  As an accredited headset specialist you can trust us to provide for all your headset needs.

Save up to £40 on headsets with Jabra’s cashback

uk_cashback_300x250Now is the time to upgrade your headset! Take advantage of Jabra’s super cashback offers available on purchases up until March 18th only. Call us now on 0118 920 9420 or visit the Jabra promotions page on our website and save money.

Want the freedom to move and multi-task? The Jabra PRO 920™ series is a reliable and affordable way to enjoy the freedom of going wireless. Its intuitive, easy to use design with noise cancelling and security technology gives you a great call experience.

If you’ve never used a headset and wonder whether they are worth the investment, click here to read how going wireless has transformed working practice for one of our customers.

Noisy office? Using an Evolve series USB headset allows you to concentrate on your conversations with state of the art noise cancelling microphones to eliminate background noise to your caller. The Evolve 20 and 30 provide passive noise cancelling technology to help you tune out noise and tune into work. Their plug and play set-up means that they will work out of the box with all leading systems. They are designed for Unified Communications, with variants optimised for Microsoft Skype for Business.

Wondering which headset is right for you? Browse our page on choosing a headset.

Click here to see the terms and conditions.

Call us on 0118 920 9420 or email us at [email protected] for more information.

Need help choosing the right headset?

Choosing the right headset delivers better customer service, greater staff comfort and increased productivity, together with a better return on your investment. So before choosing a headset make sure you can answer the following questions:

1.    Do you want sound in one or both ears?
Choosing a monaural headset gives you sound in one ear. This allows you to hear what is going on around you and stay in touch with your colleagues. However if you work in a noisy environment and need to concentrate on your call then choosing a binaural headset where sound is in both ears enables you to focus on your call better.

2.    How noisy is your working environment?
If you work in a busy or open plan office then a headset with a noise cancelling or ultra-noise cancelling microphone will eliminate virtually all background noise, which would otherwise be transmitted to your caller. This improves the call experience for you and the caller, eliminating needless repetition and safeguarding the confidentiality of the information exchanged.3.    What device(s) do you want to connect to? 
Many people now want multiple connectivity to PC, laptop and mobile as well as to the traditional desk phone. Consider which devices you want to connect to today and potentially in the future to protect your investment. There are many options available. Talk to us to find your perfect headset solution.

4.    What level of hearing protection do you need? 
Your headset alone does not provide complete acoustic protection. To guarantee this you will need an additional barrier device. Noise at work compliance may also be a consideration. If you want to find out more about acoustic safety, contact us and we will be happy to help.

5.    Do you want a corded or a wireless headset?
Corded headsets allow you to multi-task at your desk. However, if you want the freedom to move around the office whilst on a call, a wireless solution will allow you to communicate without being tied to your desk. If talk-time is an issue, or you are desk sharing, then choosing the appropriate wireless headset solution is important. Do ask us for advice.

6.    Which wearing style do you prefer?
In our experience the headband headset is the most popular headset style.  However ‘over the ear’ and neckband headsets are available for those who prefer a headset to be more discreet.  If you are considering this type of wearing style you should always look at other factors before you make your decision.  For example, consider whether an ‘over the ear’ headset might cause discomfort over an extended period if you wear glasses.

Some manufacturers offer a 3-in-1 convertible headset solution.  For example the Jabra Biz 2400 allows a company to standardise on a single headset whilst letting their users choose which styling option they prefer.

Specialist headsets are also available for the hearing and visually impaired. Speak to us for more information.

7.    Where can you get the best advice and support?
Ensure that you speak with an accredited partner. Partners have trained staff and the full support of the headset manufacturers whose products they offer. Look out for the accreditation logos. Speak with experts, buy from reputable sources. Have peace of mind.

For expert advice in choosing the best headsets for your business needs and budget, call us now on 0118 920 9420 or email us at info@com-solutions.co.uk

5 Myths about acoustic shock – are you protected?

dispelling-mythsAs a headset wearer you are vulnerable to acoustic shock. Acoustic shock is an incident caused by a sudden, unexpected loud or high pitched sound via a headset. These sounds include alarms or sirens, fax machine dial tones, faulty telephone lines, system feedback or interference, or malicious calls. Here are some common myths about acoustic shock.

Myth 1: I cannot get acoustic shock from sounds below 118 dB

Wrong! Research from Australia and Denmark suggests that the current recommended safeguard limit of 118dB will not prevent all instances of acoustic shock damage. An acoustic incident triggering an acoustic shock is frequently a tone at the level of 82 to 110 dB. Thus, the 118db safeguard limit will not protect you from acoustic shock.

Myth 2: My headset protects me from acoustic shock

Wrong! The average human pain threshold stands at 110dB, making any noise above 110dB painful for the person subjected to them. Levels up to 118dB are allowed by headset noise limiters, making you susceptible to acoustic shock incidents.

Myth 3: The Noise at Work Regulation protects me from acoustic shock

Wrong! Not all USB and PC headsets have the same 118dB cut off as telecom headsets do. PC headsets are outside of the standard telecom legislation used for traditional contact centre headsets. Some PC headsets comply with the 118dB upper limit. Some do not. If you are using USB headsets it is vital that you check the equipment that you are using to safeguard your hearing long term.

Myth 4: Noise at work amplifiers protect me from acoustic shock

Wrong! Noise at work amplifiers will only ensure you comply with the average 85dB sound exposure over an 8 hour working day. Most amplifiers will let sounds up to 118dB through, meaning you could be subjected to an acoustic shock incident.

Myth 5: Acoustic shock will not have long lasting effects

Wrong! Acoustic shock is a very serious issue. Symptoms vary from temporary impairment such as pain, hearing loss, nausea, headaches and loss of balance to more serious and long-term issues such as tinnitus or hypersensitivity to everyday sounds. Sufferers can also experience fatigue, panic attacks and anxiety for many months after an acoustic shock incident.

Need more information? Click here to learn more on how to safeguard yourself and your staff against acoustic shock.

To arrange a trial or demonstration of equipment that will protect your hearing, call us now on 0118 920 9420 or email us at [email protected].

We look forward to hearing from you.

Go wireless and discover new freedom and productivity

Using a wireless headset gives you greater freedom to move and multi-task – increasing your productivity while reducing health risks.

We recently helped Tylney Hall Hotel transform their way of working by introducing them to wireless headset technology. Their timing was perfect too; Jabra are currently offering £20 cashback on many of their wireless headsets.

The Challenge
Tylney Hall Hotel’s busy office team were using telephones and corded headsets that were old and out-of-date. The headsets were suffering from performance issues and just weren’t helping staff to do their jobs efficiently.

Having a largely paper-based system, the majority of customer calls required staff to move away from their desks to look things up in filing cabinets, on wall boards or to go and speak to other staff members elsewhere in the hotel. Their existing headsets were not wireless, meaning that they were invariably having to take messages and call customers back. This wasted time, as well as causing frustration for customers and staff alike due to the inevitable telephone tag that often ensued.

The Solution
The manager of their busy office team approached us to help because we had previously supplied headsets to the Elite Hotels Group of which Tylney Hall is a part. After discussing their challenges and considering their requirements, we recommended a wireless solution to help improve their efficiency. The team selected Jabra Pro 920 headsets and were delighted with the results.

The Benefits
Wireless headsets allowed the team to move freely around the office and access the information their customers required during the call. This introduced a whole new way of working, bringing greater productivity and customer satisfaction.

An auto-answer feature on the headsets also meant that the team could easily answer calls without having to be at their desks.

The team were pleased with the improved sound quality that the headsets brought to their calls – better for them and their customers too!

The wireless headsets also delivered great range. The team were pleasantly surprised at how far they could move around the hotel whilst on a call, giving them the freedom to find colleagues at the front desk or restaurant who could immediately answer their customer’s queries.

The ability to walk and talk transformed the office and when their Events team colleagues saw the headsets in action, they ordered them too!

It’s also a great time for you to go wireless. Click on the link below and save £20 on your new Pro 920 headset.

Click here for the terms and conditions

Not sure if this is the right headset for you?

Read our guide to choosing headsets  or call us now on 0118 920 9420 or email us at [email protected] and we’ll be happy to help you.

Be comfortable with a Polaris headset…and get a free cable

It’s a great time to experience the superior comfort of a Soundpro headset. Why not take advantage of our latest offer and get a free cable when you buy a headset from our Soundpro wideband, noise-cancelling corded range. Offer ends October 31st.

Why bother with a headset?

Do you spend a significant proportion of your working day with the phone jammed under your chin? Using a headset to take and make calls will allow you to multi-task while immediately reducing the potential of back and neck strain.

Can your customers hear you clearly? Investing in a headset with noise cancelling technology will deliver better customer service and increase your concentration and efficiency by ensuring clear two-way conversation.

A Soundpro headset is robust, comfortable to wear and has first-class sound quality. All of this at an exceptional starting price of £50.41 excl VAT, with a free cable worth £11 and backed by a 2 year warranty. What’s not to like?

This is what one of our customers says about Soundpro:

“The Constabulary specifically chose Soundpro Wideband headsets due to their sound quality and their ability to transmit crystal-clear conversations; something which is imperative when dealing with emergency calls.  We also took into consideration their high level of comfort and durability, which are both very important factors for our Control Room agents who may be taking calls for up to eight hours a day.  Our staff have found that the Soundpro Wideband headsets provide exceptional performance and easily meet all their expectations.”  PC Jon Wiffen, Gloucestershire Constabulary

Click on the link below to buy your headset with free cable.

If you need advice on the right headset for you, or more information call us now on 0118 920 9420 or email us at [email protected]

Be more productive for less with Jabra Cashback offers

Be more Productive for Less with Jabra Cashback offers
Jabra_cashbackbox-140116Now is the time to upgrade your headset! Take advantage of Jabra’s cashback offers available until the end of September.

Want the freedom to move and multi-task? The Jabra PRO™ series is a reliable and affordable way to enjoy the freedom of going wireless. Its intuitive, easy to use design with noise cancelling and security technology gives you a great call experience.

Noisy office? Using an Evolve series headset allows you to continue to be connected – to take and make calls – whilst enjoying your own concentration zone. The Evolve 80 provides active and passive noise cancelling technology to help you tune out noise and tune into work and gives you the freedom to connect with a variety of devices.

If you’ve never used a headset and wonder whether they are worth the investment, click here to read how going wireless has transformed working practice for one of our customers – Reality HR.

Click here to see the terms and conditions.

Call us on 0118 920 9420 or email us at [email protected] for more information.

Are you struggling to work because of all the noise in your office?

Com Sol

Call centres can be incredibly busy and noisy places to work. This means that it’s sometimes difficult to hear what is being said to you on the phone. Investing in a headset with two ear pieces (also known as binaural/duo) is a great way of blocking out unwanted background noise and office chatter.

Don’t just take our word for it. Georgina from a leading travel company told us:

“Having a binaural headset really is 10 times better! Everything is now really clear the whole time and I don’t keep asking callers to repeat themselves! Yes, still comfortable too, but mainly it’s made such a difference with being able to hear the customer properly- thank you!” – Georgina, Customer Services, Travel Company

Increase your concentration and efficiency by ensuring that you hear every word the caller says on the other end of the line. Become more productive, more focused and more customer friendly.

Contact us for the best prices, more information or if you want to trial a binaural headset.
[email protected] or 0118 920 9420

 


Updating your technology with noise-cancelling headsets gives you an immediate ROI by increasing your client care and ensuring that your agents perform at their peak efficiency.

Call us on 0118 920 9420 or email us at [email protected] for the best prices or more information.

Our Top 3 Binaural Headsets

Polaris Soundpro Binaural Headset

Plantronics CS 520 Binaural Headset

Jabra 9450 Binaural Headset

Read part one to find out how to stop unwanted background noise reaching your callers.

All prices exclude VAT.
Discounts are available for multiple purchases.

Benefit from noise cancelling headsets.

Speak with our advisers today.

0118 920 9420