Growth in Contact Centres has introduced a new term: “Acoustic Shock”

The rapid growth in the early 1990s of the contact centre industry coincided with increased numbers of contact centre employees reporting unusual and worrying symptoms following exposure to an unexpected loud sound, later termed an ‘acoustic shock’.

An Acoustic Shock Incident is caused by a sudden, loud unexpected, high frequency sound via a headset. These include alarms, sirens, fax machine tones or system feedback.

All employees have a right to safety in the workplace, however for headset users this expectation is not always met. Companies who have had medical claims brought against them have had to pay out substantial compensation. Following incidents of this type, their workforce is likely to be demotivated and experience low morale. Individuals find themselves off work for extended periods of time and in many instances experience a great deal of personal suffering.

How can I protect myself and my employees?

The Soundshield 4G is a protective device which sits between your phone or PC and your headset. Its Shriek rejection software rejects any loud or high pitched sounds to ensure that harmful noises never reach your ear.

Furthermore, the Soundshield 4G provides you with HD Wideband sound so you can enjoy calls with excellent voice quality and intelligibility.

It comes with an ergonomic colour touchscreen display so you can easily adjust the volume, microphone levels, tone, display and mute. The PC to desk phone switcher button lets you quickly change your settings to provide you with optimum comfort.

Have your own say!

Have you been affected by an acoustic shock incident? Would you share your experience for the benefit of other readers? Please tell us your story.

Follow the link to learn more about Acoustic Safety:

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