The Sound Wave of Success!

Soundpro – an environmentally friendly headset

Soundpro - a contact centre grade headset with great environmental credentials

Made with the environment in mind, Polaris Soundpro headsets offer:

Reduced wastage through a longer product life
Soundpro is built to last with a 3-year warranty as standard.

Recycled, minimal packaging
Your Soundpro is delivered in a recycled cardboard box with no additional plastic packaging.

Trade-in scheme with environmentally friendly disposal
We will give you £3 trade-in value on your old headset when you purchase a new Soundpro headset. Terms and conditions apply*.

Visit our website to find out more

More great reasons to choose a Soundpro headset

Crystal clear conversations through wideband audio
All day comfort
Robust design
Acoustic safety

Click here to find out more

Call us now on 0118 920 9420 or email us at [email protected] for more information

*This offer applies to a minimum purchase of 10 headsets. See our website for further T&Cs

Choose the right headset with try before you buy

Make the right headset choice first time with try before you buy

We all want to make the right choices first time and avoid the headache of costly mistakes.

Test the Polaris Soundpro headset in your workplace with our no-obligation 'try before you buy' service. Then have confidence that you've selected the right headset to give the call quality, performance and comfort that your staff and business need.

Click here for more information

More great reasons to choose a Soundpro headset:

Built to last with a 3-year warranty as standard
Crystal clear, natural-sounding conversations through wide-band audio
All day comfort
Acoustic protection

Click here to find out more

When there's an emergency you need Soundpro

"The Constabulary specifically chose Soundpro Wideband headsets due to their sound quality and their ability to transmit crystal-clear conversations; something which is imperative when dealing with emergency calls. We also took into consideration their high level of comfort and durability, which are both very important factors for our Control Room agents who may be taking calls for up to eight hours a day. Our staff have found that the Soundpro Wideband headsets provide exceptional performance and easily meet all their expectations."
PC Jon Wiffen, Gloucestershire Constabulary

Call us to discuss your requirements on 0118 920 9420 or email us at [email protected]

Christmas 2016 opening hours

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Don’t leave it too late to place your order!19

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We would like to wish all our customers, partners and suppliers a very Happy Christmas and New Year

Our offices will be closed from 5.30pm on the 23rd December 2016 and will re-open at 9am on the 3rd January 2017.

Final orders for items in stock will be shipped on the 22nd December. However, to avoid the Christmas rush, please do place orders as soon as you can.

Call us now on 0118 920 9420 or email us at [email protected] to place your order.

We would like to thank you for your business this year and look forward to continuing to work with you in the New Year.

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Cut out unwanted noise and save money

Stay in the zone with Jabra Evolve

Each time you’re interrupted at work, it takes you a staggering 23 minutes to regain your focus. Jabra's Evolve series top-of-the-range wireless headsets let you stay focused by shielding you from noise and external distractions. And up until 31st December you can be productive for less with Jabra's cashback offers on the Evolve 65 and Evolve 80.

Call us now on 0118 920 9420 or visit the Jabra promotions page on our website and save money.

Receive £30 cashback when you buy a Jabra Evolve 80 series USB headset

Cut out unwanted background noise with large around-the-ear cups, active noise-cancellation technology and a listen-in feature to turn your surroundings on and off.
Stay in your zone by listening to music but easily take and make calls when you need to.
When you need to be on the move, easily transfer your call from PC to smartphone before you leave the office with the Evolve 80's Intelligent Call Transfer.

"I take the Evolve 80 wherever I go, it is so versatile. It connects to my mobile, my softphone, my iPod and even plugs into an aircraft seat to enable me to access the entertainment channels. The active noise cancellation (ANC) feature ensures that the chatter around me and the aircraft noise is eliminated. For great sound quality and multi-connectivity, the Evolve 80 is the perfect travel companion." Julie Watling

Receive £15 cashback when you buy a Jabra EVOLVE 65 series USB headset

Move around freely with 30 metres of wireless range
Connect easily to any Bluetooth device
Switch easily between conversations and listening to music
Stay focused on your task with passive noise-cancellation to reduce background noise
Use the busy light to show that you don't want to be disturbed.

"I use the Jabra Evolve 65 headset with my PC softphone and mobile. The headset was easy to install and gives me greater clarity of sound, as well as mobility so that I can move around more freely when I am training." Jackie Black

Click here to see the terms and conditions of the Jabra cashback offers.

If you've never used a headset and wonder whether they are worth the investment, click here to read how going wireless has transformed working practice for one of our customers.

Wondering which headset is right for you? Browse our page on choosing a headset.

Punch above your weight with Enterprise tools

Give your Comms a 'big business' feel with Enterprise tools

Do you recognise any of these business challenges?

How can I access my phone and data, whenever and wherever, I am?
How can I ensure business continuity in a disaster recovery situation, simply and inexpensively?
How can I put systems in place that are always up to date, flexible and will grow with my business as and when I want?
How can I budget IT and phone investment and expenditure easily?
How can I access Enterprise tools to enhance my image with the Corporates?

If so, then we are here to help. Call us now on 0118 920 9420 or email us on [email protected] for a free, no obligation consultation on how to best operate your IT and phone systems to suit your business needs. No matter how big or small!

We recently helped DBC, a growing online training business, transform their communications and IT systems.

DBC now enjoy the benefits of professional grade systems that deliver true flexibility and advanced features without the hefty price tag. They can:

Access tools and data from anywhere and on any device.
Take calls using their UK number anywhere in the world at no extra cost
Budget easily with a monthly subscription plan that includes maintenance and updates
Enjoy greater freedom through wireless technology

Click here to read the full case study.

Are your communications the best they can be?

Are your Communications the best they can be?

As a small or medium sized business, you can provide the personal connection that larger companies can’t. So how can you ensure that your communications systems best support these important customer relationships?

> Use a high quality phone system that is always reliable, responsive and adaptable. Read more

> Ensure that your team are effective and productive on customer calls – using noise-cancelling wireless headsets ensure clear two-way conversations while allowing your team to be hands-free to multi-task and move around. Read how wireless technology transformed working practice for Tylney Hall Hotel.

> Give your team a simple, integrated system where they can easily access applications, data, email and calendars enabling them to always have your most up-to-date information at their fingertips. Read how Cloud services revolutionised business practice for Horizon Satellites.

> Keep your team connected and mobile by giving them the tools to work seamlessly from anywhere on any device. Read more.

Call us now on 0118 920 9420 or email us at [email protected] for more information.

WEConnect International European Conference

WEConnect European

International Conference

WEConnect International brings Europe's first female-focussed supplier diversity forum to the UK

The WEConnect International European Conference returns 16th-17th November 2016, now with an extra day dedicated to supply chain inclusion within large corporations.

The Supplier Diversity Forum, which will take place on the second day of the conference, will focus specifically on women-owned businesses. During the two-day conference, WEConnect International invites some of the world's largest corporations, along with women-owned businesses, to explore supplier diversity and corporate social responsibility.

The WEConnect International European Supplier Diversity Forum provides a platform for both large businesses and SMEs to discuss the benefits of a diverse supplier base, providing useful insights that can be shared with internal procurement teams and information to engage first tier supply partners.

By providing a space for discussion, WEConnect International hopes to increase awareness among large corporations and increase inclusivity, ultimately forming powerful partnerships that will benefit businesses of all sizes and strengthen the British economy.

Research suggests that 900,000 more businesses would be created if the UK achieved the same level of female entrepreneurship as in the US, resulting in an additional £23 billion gross value added to the British economy.

Access to corporate and public sector procurement opportunities remain imbalanced for women-owned enterprises, creating barriers to success, which WEConnect International aims to break down by campaigning for fair and equal access to corporate and public-sector procurement opportunities locally, nationally and internationally.

WEConnect International work with multi-nationals and government departments who recognise the benefits of widening access to their supply chains, and women-owned business who want to connect with corporates and demonstrate their value to large corporations.

Maggie Berry, WEConnect International Executive Director for Europe said: “Through both the conference and the forum, we’re looking to further the supplier diversity agenda here in Europe by helping multi-national corporations to understand the benefits of buying from diverse and women-owned businesses.

“The WEConnect International global network of women-owned businesses includes a wide range of SMEs providing corporate and B2B products and services and this event offers a fabulous opportunity for them to get connected to buyers within the corporate world.”

Miriam Dervan, CEO of mdgroup, a certified women-owned business, said: "The diversity forum aims to open the eyes of other companies and corporations, to the value and significance of working with women-owned businesses. It can be a struggle for women-owned SMEs to be taken seriously and it is important we demonstrate the wealth of skills we have to offer at WEConnect International.

“Diversifying the supply chain shouldn't just be about ticking boxes, it's about furthering growth in the diversity market whilst gaining immense benefit for both the women-owned companies WEConnect International supports and the bigger organisations who use our services."

Michael Robinson, IBM Global Supplier Diversity Program Director, said: "Diversity goes beyond fair hiring practices and protection for all employees. It also includes a focus on how those disparate pieces fit together to create an innovative, integrated whole. We call this approach inclusion.

“Three basic principles underscore IBM’s ongoing commitment to diversity—its workforce, customer base and supply chain. Building and maintaining a community of diverse suppliers increases opportunity to explore new ideas, apply different approaches and gain access to additional solutions that respond to customer needs.'

The WEConnect International Conference and Supplier Diversity Forum is hosted by IBM and sponsored by a range of global leaders, including Intel, Accenture, and Monsanto and more. For more information on the event, visit the WEConnect International website.

To register attendance, visit http://www.weconnecteurope.org/event/weconnect-international-europe-conference-2016

Get cashback on Jabra Speak 510 and 810

Turn any call into a conference call with Jabra Speak and get great cashback deals

Be ready for crystal-clear conference calls in seconds with the Jabra Speak series – powerful and flexible conference speakerphones.

Buy before 31st December and claim £50 cashback on the Speak 810 and £10 cashback on the Speak 510.

These easy-to-use conference speakerphones give you hassle-free, seamless integration and call control with the leading UC systems/PC softphones, such as Microsoft Lync/Skype for Business, Cisco Jabber, Avaya and Skype. And yes – they can also play your music. Connect via Bluetooth or USB and start talking in seconds, whether you’re just 2 people or 15.

On the go? Choose the Speak 510

Be ready to talk in seconds with plug and play connection to your smart phone, tablet or PC via Bluetooth or USB.
Hear and be heard clearly with wideband audio and omni-directional microphone. Ideal for smaller conference calls of up to 4 people.
Transport easily with compact, lightweight design and protective travel case.

Professional quality without the complexity? Choose the Speak 810

Be ready to talk in seconds with plug and play connection to your smart phone, tablet or PC via Bluetooth or USB.
Have up to 15 in-room attendees and unlimited dial-in attendees on your conference call.
Enjoy natural sounding, crystal clear calls through HD sound and intelligent, directional ZoomTalk™ microphones which focus on the human voice and remove background noise.

Here’s what Jabra say about the Speak 810 and the Speak 510

Call us on 0118 920 9420 or email us on [email protected] to discover how your conference calls can be transformed. If you would like a demonstration, we’ll be happy to arrange it.

Manners for your online meetings – are you getting it right?

We’re all taking part in more virtual meetings these days. We all know that an online meeting should observe all the same good manners as a traditional meeting, like introducing the participants, or not talking over people. Here are a few extra considerations for a professional result that are particular to online meetings:

Allow sufficient set-up time

A prompt start to a meeting can easily be derailed if you don’t allow time to make sure that your equipment is set up correctly. Can you connect successfully? Can everyone hear each other clearly? Is your webcam set-up correctly?

Use good quality audio equipment

The ultimate aim is to make your virtual meeting feel as if everyone is sitting around the same table. Poor sound quality or background noise can kill an online meeting. Using a noise-cancelling headset for example will allow you to hear and be heard clearly without bringing the background noise of where you are into your meeting.

A headset will also deliver greater comfort and ergonomic safety if you are spending more than 20 minutes on a call. Click here for quality audio options for every online meeting scenario. Call us for help or further information on 0118 920 9420.

Have a clean screen

If you are screen sharing in your meeting, remember that everyone can see what’s open on your desktop.

Close all unnecessary programmes and disable pop-ups or instant messaging to avoid sharing information that you didn’t intend to be seen!

Don’t get distracted

Because you are not ‘face-to-face, it’s tempting to multi-task, particularly if you aren’t using a webcam. It is professional to give an online meeting the same level of attention as a traditional meeting.

Let your colleagues, or your family if you are at home, know that you are not to be interrupted. Use a headset that 'lights up' to show you are on a call.

Have good webcam manners

If you are using a webcam, remember to set it up so that you have direct eye-contact with your fellow meeting participants.

If you are at home, consider whether what is behind you is appropriate for a professional meeting.

Body language and facial expressions are also just as important as they are in a face-to-face meeting.

Use mute

Minimising background noise is a more critical factor in online meetings. Typing, shuffling papers, equipment noise or blowing your nose will all be transmitted down your microphone to other participants.

Keeping your microphone on mute unless you are making a contribution is therefore important. Just remember to un-mute and re-mute as necessary!

Call us now on 0118 920 9420 or email us at [email protected] for more information about enabling better online meetings.