If you have ever called a customer contact centre and struggled to hear the agent over background noise, then it’s very likely that they were not using noise cancelling headsets.
Did you know that a noise cancelling headset reduces background noise by up to 75%? Did you also know that voice tubes do not reduce background noise but rather transmit it to your caller much like a speaker phone?
Whilst voice tube headsets are undoubtedly cheaper, if your contact centre or office is noisy, then customer service will be impacted. Do you make it easy for your customers to hear you?
If your business records calls, we can demonstrate the difference that using noise cancelling technology can make. Call us now on 0118 920 9420 or email us at [email protected] to arrange your demonstration.
Investing in the right headset will not only deliver better customer service, but will also benefit your staff. Noise cancelling technology prevents your agents from having to raise their voice to be heard over background noise and creates a healthier noise environment.
For fewer misunderstandings, clearer communication and happier customers and staff, call us on 0118 920 9420 or email us at [email protected] – the secret’s in the headset.