Service Support Levels
designed to meet your business’s unique needs
There are three levels of service support for you to choose.
Monitoring
We keep an eye on things for you
Free IT Audit- Anti-virus Software and Patch Monitoring
- Operating System Patch Monitoring
- 3rd Party Patch Monitoring
- Basic Hardware Monitoring
Proactive
We proactively monitor, patch an update your systems- All Monitoring Services PLUS
- Patch Management for All monitored programs
- Helpdesk with Unlimited Remote Support
- Support Resolution of Internet, Email & Network Issues
- License & Asset Reporting
- VPN Management
- Schedule Preventative Maintenance
- Virtual CIO Advice Line
- Key Application Maintenance
Managed
We are your IT department.- All Monitoring & Proactive Services PLUS
- Managed Data Backups
- Hardware Warranty Management
- Monthly Reports on Patch & Asset Status
- Preferential Call-Outs & Priority Ticket Allocation
- Managed Endpoint Detection & Response (EDR)
These are guideline prices for the support of Devices. We also offer support on a ‘per user’ basis. This can be more cost-effective where the user has multiple devices.
Our minimum contract term is 12-months.
Do get in touch to discuss what would be the most appropriate level of service for your needs.
Frequently Asked Questions
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