Transformation through the Cloud

If you are considering how using Cloud services can benefit your business then let us introduce you to our customer Horizon Digital Sound & Vision. They decided to embrace change and have not looked back.

“Sharing data via the cloud is transforming how we do things. As I get my head around it, I can see more potential improvements and cloud based data storage is a revelation!” Les, Horizon

Horizon Digital Sound & Vision are a family run business supplying aerials, satellite systems and digital home entertainment systems across the South of England.

When they approached us for help, their phone and IT systems were no longer supporting the smooth running of their business, resulting in inefficiency and frustration.

They were at a crossroads – fix what they had or try something new. Horizon were clear that they wanted a solution that was cost-effective, required minimal investment and would be future-proof.

For the complete transformation that they needed we agreed that a combined solution using hosted telephony and Microsoft Office 365 was the way forward. This would reduce their operating costs and provide a phone and IT service that was fully customisable and always up-to-date.

Updating their phone system

 A Cisco hosted system as a pay-monthly subscription service using a broadband line gave them ultimate flexibility. This feature-rich system provided them with the tools to deliver a professional and efficient call experience to their customers.

Transforming their IT system

Having been plagued with on-site server problems, Horizon saw the advantage of moving to Office 365, a hosted pay-monthly subscription IT service. The benefits of Office 365 included data security, automatic software updates and the flexibility to share information both in the office and remotely on any device.

“The day to day running of the business has been transformed. When we trialled Office 365, our engineers offered to pay for it personally if we had chosen not to have it! They liked accessing their diaries, emails, and files from anywhere at any time from not only their work laptops, but iPhones and even their home computers too – this helped with the smooth running of the business and helped them manage their own time and customers more efficiently.” Sara, Horizon

To read the full case study click here.

Call us now on 0118 920 9420 or email us at [email protected] to discover how your business can benefit from migrating to the Cloud.

Why your New Year business resolution should be to consider migrating to the cloud

Research by the Cloud Industry Forum indicated that during 2015, over 4 in 5 UK organisations used at least one Cloud service. This year more small and medium businesses are planning to make the transition to the Cloud and for good reason.

Here are five good reasons why you should be considering it too:

Freedom: You can access your phone service, data, software, servers, and emails from anywhere at any time and on any device. All you need is an internet connection. This delivers your business significant flexibility and increased productivity.

Agility: You can easily scale your system up and down to suit your changing business needs. A responsive IT infrastructure allows your business to be agile.

Economy: Your savings will be significant. Cloud computing hugely reduces capital and infrastructure costs. Once set up, you will only pay for what you use on a monthly subscription basis which includes ongoing support and maintenance.  In addition, upgrades are automatic and free so you are futureproof at no extra cost. All this means that your IT costs are predictable and manageable.

Continuity:  Most SMEs don’t have an effective disaster recovery and continuity infrastructure in place. With cloud computing you can have peace of mind that if disruption or disaster strikes then your business continuity will be guaranteed. Your data and applications are safely stored and managed so you don’t have to worry.

Security: Ensuring the security and integrity of your data is a top priority. Your system is hosted in secure data centres using leading edge encryption and authentication technologies to protect your data and applications.

Call us now on 0118 920 9420 or email us at [email protected] to discover how your business can benefit from migrating to the Cloud.

We’ve got Christmas all wrapped up for you with our unrepeatable offers

We’ve put together some great offers for your work, rest and play this Christmas. Don’t miss out on them!

voyagerVoyager Legend – Plantronics’ intelligent and intuitive Bluetooth headset for your mobile helps you continue your important conversations while you’re on the move. Enjoy unsurpassed audio and comfort, easy voice commands, effective noise cancelling triple microphone precision and incoming caller announcements. RRP £79.99. Our offer price £49.58 (incl VAT). Buy now

backbeat-pro border 2Backbeat Pro – You’re going to need a longer playlist. These active noise cancelling headphones deliver up to 24 hours of continuous wireless music, perfect for working, relaxing and travelling. Pillow-soft ear cushions deliver long-wearing comfort and easy on-ear controls allow you to control your listening up to 100m away and seamlessly switch connections to answer a call. RRP £199.00. Our offer price £160.00 (incl VAT). Buy now

jabra sport pulseJabra Sport Pulse – Take your training to the next level and get the ultimate wireless workout with Jabra Sport Pulse Wireless earbuds and the Jabra Sport Life™ app. This all-in-one training solution combines an in-ear precision heart rate monitor, immersive Dolby® sound, and real-time voice coaching that will inspire you to achieve the impossible. Cut the clutter and experience true freedom of movement without compromise. RRP 199.00. Our offer price £151.10 (incl VAT). Buy now

gamecom 788 newGameCom 788 – Immerse yourself in the game with stunning Dolby® 7.1 surround sound. Stay focused on winning – adjust volumes without taking your eyes off the screen. Be clearly heard by your team  or opponents through the noise cancelling microphone. After the game, keep these comfortable Plantronics headphones on to catch up with friends on Skype or relax and enjoy your movies and music in stunning, cinematic sound. RRP £69.99. Our offer price £41.36 (incl VAT)Buy now

Call us now on 0118 920 9420 or email us at [email protected] for help or information on the perfect Christmas gift.

 

Fight the gender imbalance

Did you know that in the UK only 1 in 10 IT Directors and only 17% of IT specialists are women?

As a woman business owner, Julie Watling, Communications Solutions UK’s MD and founder, is keen to help fight the gender imbalance within the technology sector where women are sadly under-represented.

With this in mind, Julie is proud that Communications Solutions UK is a WEConnect International certified women-owned business.

WEConnect International, founded in the US, is a corporate-led non-profit organisation that helps build economic growth by empowering women business owners to succeed in global markets. Since 2009 WEConnect has provided certification, resources and mentoring for businesses that are at least 51% owned, managed and controlled by one or more women, based outside the US. WEConnect International corporate members represent $1 trillion in annual purchasing power and are true pioneers in inclusive sourcing and global supplier development.

On the 24th November 2015, WEConnect International hosted their annual European conference in London which Julie attended. The photo above shows Maggie Berry, WE Executive Director for Europe (left) with Julie. The event brought together over 150 supporters of the organisation including women-owned businesses and representatives from their corporate members.

Attendees came from the UK, Ireland, the Netherlands, Slovakia, Switzerland, Romania, Bulgaria, Mexico and the US so it was a truly international gathering! There was a wide mix of speakers, presentations, breakout sessions and networking opportunities all with a focus on supporting and connecting women-owned businesses. One said “It was a privilege to have participated in one of the most interesting and relevant conferences I have ever attended. The conference was so well organized and the content and the speakers were really amazing.” Watch a short 2 minute video about the conference here.

If you would like to find out more about WEConnect International, please visit their website http://weconnectinternational.org.

Call us now on 0118 920 9420 to discuss our eligibility for your diversity policy or email us at [email protected] to request a copy of our certification.

Is your screen supporting your meetings?

As technology moves on, the TV in the corner of the meeting room just doesn’t support today’s business needs.

If you want to connect to multiple devices easily, play HD video, see your virtual colleagues clearly, or interact with your screen instead of using a whiteboard, then have you thought about an HD Large Format Display (LFD)?

Whatever your budget or business need there is a wide range of screens and LFDs available.

Why not try a ViewSonic interactive ViewBoard? These 10-point-touch enabled LFDs range from a 55 inch full HD screen right through to an
84 inch screen that uses new 4K Ultra HD technology – that’s an impressive four times more detail, depth, and clarity than HD.

LFDs are designed with businesses in mind. With the ViewSonic ViewBoard range you can:

  • Easily connect your devices through versatile selection of inputs – HDMI, SCART, USB, VGA and DVI which means you can connect a PC or laptop with a more generic PC cable.
  • Write or draw on the display’s surface if you choose an interactive model – ideal for presentations and training
  • Write, edit, and transform documents and images on-screen with pre-installed software – perfect for collaborative meetings. Or upgrade to include a slot in Windows 8 PC for powerful computing capabilities.
  • Play back your presentations and multimedia content or connect to the Internet through onboard 8 GB USB drive and LAN connection – no need for a PC.
  • Enjoy guaranteed jitter-free multi-media and crisp, vibrant, large as life images.

Call us now on 0118 920 9420 or email us at [email protected] to find the right screen for you or to place your order. Remember that these screens are special order items.

Put Sennheiser to the test – you won’t be disappointed

If you want all-day comfort, background noise reduction and quality sound, why not try a Sennheiser headset?

Enjoy the freedom to multi-task or confidently move around the office, while concentrating on your all-important conversations.

Now is a great time to buy Sennheiser as you get a free handset lifter or EHS cable with any wireless DW system, or free bottom cable with any wired headset*.

sovereign housing with borderSovereign Housing, one of the largest housing associations in England, is enjoying the benefits of Sennheiser’s DW wireless series across their three contact centres:

The Sennheiser DW wireless headset is a revelation. The headset itself is really comfortable to wear and the sound quality is great. I have worked in situations where lower quality headsets needed constant replacing, draining budgets. But the DW series is very tough and our staff take pride in their headsets. The wireless headsets allow our advisors to multi-task and get up and move around the office which helps relieve stress, particularly if they have been dealing with a challenging caller.” Find out more

Click on the links below to take advantage of our latest Sennheiser offers.

*Click here to read the terms and conditions

Call us now on 0118 920 9420 or email us at [email protected] and we will help you chose the perfect headset for your needs.

Why whistle at work when you can rock?

Seamlessly switch between work and entertainment with Plantronics’ new Voyager Focus UC headset

We’ve been trialling the new Voyager Focus UC in the office and it’s certainly getting the thumbs up, particularly with the current £25 cashback offer.

Chris, our Commercial Director, likes being able to switch between listening to music and taking calls and is impressed with the intuitive, well positioned call controls, which make it easy to use.

Julie, our MD, likes its messaging features; it sends her a message to say how much talk-time she has left and announces her callers.

The Voyager Focus UC works easily with your PC, mobile phone, tablet, Bluetooth enabled desk phone and smart watch. There is a Microsoft Skype for Business version too.

With up to 45 metres of crystal clear wireless range, up to 12 hours of talk-time and 15 hours of listening time, you can confidently enjoy the freedom to roam with no loss of fidelity.

It’s active and passive noise cancelling and immersive stereo sound enable you to concentrate on your calls or your music without distractions.

Click on the link below to buy your Voyager Focus UC headsets before December 31st and claim £25 cashback per headset when you purchase 3 or more.

Click here to see our other Plantronics promotions

Click here to see the cashback terms and conditions

Call us now on 0118 920 9420 or email us at [email protected] to find out more about choosing the perfect headset for you.

Take Control of your Communications

strike 1With a hosted phone system your communications are no longer at the mercy of rail strikes, adverse weather, unexpected events or delayed engineers – it’s business as usual!

A hosted phone system puts you in control. As well as safeguarding your business continuity, it puts your organisation’s entire communications at your fingertips. You can manage your extensive call features and make system changes instantly. This brings freedom and agility to your business.

What control benefits can you expect?

  • Keep your business agile and responsive – easily scale up and down as required
  • Peace of mind that if disaster strikes then business continuity is guaranteed
  • Financial control through pay-as-you-go monthly subscription plans
  • Decide where and when you work
  • Decide what device you use
  • Keep your existing published phone numbers or choose new ones
  • Easy management and customisation.

Click here to discover more benefits of hosted telephony.

Call us now on 0118 920 9420 or email us at [email protected] to discover how your business can benefit from hosted telephony.

Have you outgrown your traditional phone system?

old-time-switchboard

  • Can you easily customise features and change your phone package as your needs change?
  • Does your phone system make it easy for your team to work flexibly on a variety of devices?
  • Are you enjoying lower call charges and free calls?

If the answer to any of these questions is no, then why not call us to discuss how your business can benefit from moving to a hosted phone system.

What should you expect?

You can enjoy feature-rich, high-quality communications delivered as a service that is flexible, responsive, secure and cost-effective.

Delivered to you as a monthly pay-per-user subscription service via a broadband line, you benefit from minimal set-up costs and whether you have 5 or 5000 staff, it is fully customisable and scalable to meet your changing needs.

Being hosted gives you the freedom to communicate through a range of devices whether you are in the office, working from home or on the road.  You can make significant savings on call costs particularly as calls between users, irrespective of device and location, are free.

You also have peace of mind that as upgrades and new features are introduced, you benefit from them automatically; it’s a truly future-proof solution. Click here to read more.

Call us now on 0118 920 9420 or email us at [email protected] to discover how your business can benefit from hosted telephony.

Next time, we’ll take a closer look at how hosted telephony can bring freedom and flexibility to your business..

Enjoy our Soundpro Headset Summer Offer

It’s a great time to invest in a Soundpro headset. Why not take advantage of our latest offer and get a free cable when you buy a headset from our Soundpro wideband, noise-cancelling corded range.

Why bother with a headset?

Do you spend a significant proportion of your working day with the phone jammed under your chin? Using a headset to take and make calls will allow you to multi-task while immediately reducing the potential of back and neck strain.

Can your customers hear you clearly? Investing in a headset with noise cancelling technology will deliver better customer service and increase your concentration and efficiency by ensuring clear two-way conversation.

A Soundpro headset is robust, comfortable to wear and has first-class sound quality. All of this at an exceptional starting price of £50.41 excl VAT, with a free cable worth £11 and backed by a 2 year warranty. What’s not to like?

This is what one of our customers says about Soundpro:

“The Constabulary specifically chose Soundpro Wideband headsets due to their sound quality and their ability to transmit crystal-clear conversations; something which is imperative when dealing with emergency calls.  We also took into consideration their high level of comfort and durability, which are both very important factors for our Control Room agents who may be taking calls for up to eight hours a day.  Our staff have found that the Soundpro Wideband headsets provide exceptional performance and easily meet all their expectations.”  PC Jon Wiffen, Gloucestershire Constabulary

Click on the link below to buy your headset with free cable.

If you need advice on the right headset for you, or more information call us now on 0118 920 9420 or email us at [email protected]