Manners  for your online meetings – are you getting it right?

Do you give your Online meetings quality attention?

We’re all taking part in more virtual meetings these days. We all know that an online meeting should observe all the same good manners as a traditional meeting, like introducing the participants, or not talking over people. Here are a few extra considerations for a professional result that are particular to online meetings:

Allow sufficient set-up time

A prompt start to a meeting can easily be derailed if you don’t allow time to make sure that your equipment is set up correctly. Can you connect successfully? Can everyone hear each other clearly? Is your webcam set-up correctly?

Use good quality audio equipment

SoundPro Superior QualityThe ultimate aim is to make your virtual meeting feel as if everyone is sitting around the same table. Poor sound quality or background noise can kill an online meeting. Using a noise-cancelling headset for example will allow you to hear and be heard clearly without bringing the background noise of where you are into your meeting.

A headset will also deliver greater comfort and ergonomic safety if you are spending more than 20 minutes on a call.  Click here for quality audio options for every online meeting scenarioCall us for help or further information on 0118 920 9420. 

Have a clean screen

If you are screen sharing in your meeting, remember that everyone can see what’s open on your desktop.

Close all unnecessary programmes and disable pop-ups or instant messaging to avoid sharing information that you didn’t intend to be seen!

Don’t get distracted

Because you are not ‘face-to-face, it’s tempting to multi-task, particularly if you aren’t using a webcam. It is professional to give an online meeting the same level of attention as a traditional meeting.

Let your colleagues, or your family if you are at home, know that you are not to be interrupted. Use a headset that 'lights up' to show you are on a call.

Have good webcam manners

If you are using a webcam, remember to set it up so that you have direct eye-contact with your fellow meeting participants.

If you are at home, consider whether what is behind you is appropriate for a professional meeting.

Body language and facial expressions are also just as important as they are in a face-to-face meeting.

Use mute

Minimising background noise is a more critical factor in online meetings. Typing, shuffling papers, equipment noise or blowing your nose will all be transmitted down your microphone to other participants.

Keeping your microphone on mute unless you are making a contribution is therefore important. Just remember to un-mute and re-mute as necessary!

Call us now on 0118 920 9420 or email us at [email protected] for more information about enabling better online meetings. 

 

Are your agents protected against acoustic shock?

Don't put your staff at risk - protect against acoustic shock

What's your worst nightmare as a call centre manager? Probably that one of your staff suffers an acoustic shock incident or work induced hearing loss.

Acoustic shock and hearing damage are completely avoidable - but only with the correct technology.

Many headsets which claim to offer protection do not

If you are not sure whether your current set-up is as good as it could be, then why not contact us for a free, no obligation audit of your headset inventory.

As an acoustic safety specialist you can ask us about:

  • Noise exposure measurement and assessment
  • Advice on health & safety compliance for headset users
  • Choosing the right technology for you
  • Guaranteed acoustic safety

Guarantee acoustic safety

The Polaris Soundshield product range guarantees absolute acoustic safety, providing total peace of mind to headset users.

Soundshield 4G is a protective barrier device which sits between your phone or PC and your headset. Its shriek rejection software rejects any loud or high pitched sounds to ensure that harmful noises never reach your ear, while delivering crystal-clear sound and natural-feeling conversations.  It is the only product in the international marketplace that delivers this performance. This is particularly important in critical environments where headset wearers are more vulnerable to acoustic incidents.

Polaris Soundshield 4G also has an inbuilt reporting system which provides feedback on the noise levels that your staff are being exposed to. The sound data generated by its Soundstat software can be uploaded to your PC on demand. Data is collected every minute so you can easily demonstrate industrial sound compliance and identify any extraordinary noise events.

Call us now on 0118 920 9420 or email us at [email protected] for more information.

 

Is talking on the phone a pain in the neck?

 

Is your work a risk to your health?

Did you know that holding a telephone for as little as 2 hours a day can contribute significantly to neck and lower back pain? Cradling the phone between your shoulder and ear when trying to multi-task is even more damaging.

The Work Foundation have found that about 55 per cent of all work-related illnesses are due to Musculoskeletal Disorders (MSDs).  This comes at a high cost to both employees and businesses through lost work time each year.

Good ergonomics are an investment in productivity - ensuring that your staff are working comfortably protects your bottom line as well as your workforce.

Using a headset, particularly a wireless one, will dramatically improve your comfort and wellbeing.

How a headset can help

A corded headset enables you to work hands free. This allows you to multi-task and stay relaxed, reducing the risk of any aches or pains and maintaining your circulation.

Even better, a wireless headset enables you to move around your workspace, improving both your circulation and flexibility, whilst allowing regular screen breaks to rest your eyes.

Neck and back ache caused by juggling a phone, mouse and keyboard at the same time can be a thing of the past - enjoy new freedom, comfort and productivity with a headset.

Wondering which headset is right for you? Browse our web page on choosing a headset.

Call us on 0118 920 9420 or email us at [email protected] for more information.

 

Choose a Soundpro headset for superior quality and comfort and get a free cable worth £11

A Soundpro wideband headset transmits and receives audio frequencies that are ‘wider’ than many standard corded headsets. This gives you natural sounding calls which are as clear as face-to-face conversations.  A Soundpro headset is also robust, reliable and comfortable to wear. This is why a number of our emergency services, including Gloucestershire Constabulary, use Soundpro.

The Constabulary specifically chose Soundpro wideband headsets due to their sound quality and their ability to transmit crystal-clear conversations; something which is imperative when dealing with emergency calls.  We also took into consideration their high level of comfort and durability, which are both very important factors for our Control Room agents who may be taking calls for up to eight hours a day.  Our staff have found that the Soundpro wideband headsets provide exceptional performance and easily meet all their expectations.”  PC Jon Wiffen, Gloucestershire Constabulary

It’s a great time to experience the benefits of a Soundpro headset. With an exceptional starting price of £50.41 (excl VAT) you get a free cable worth £11* and a 2 year warranty.

Click on the link below for your headset with free cable*.

* Terms and Conditions apply. Choice of free cable: ST-SP5020, ST-SP5021, PL-01, PL-02

If you would like to trial Soundpro, then call us on 0118 920 9420 or email us now (terms and conditions apply).

Is your hearing protected?

Headsets alone cannot guarantee acoustic safety. Soundpro headsets are optimised to work with Soundshield; a protective barrier device which sits between your phone or PC and your headset. Its shriek rejection software prevents loud noises ever reaching your ear.

Uniquely, the Soundshield product range also provides sound exposure reporting which allows companies to demonstrate their duty of care to staff, compliance with the European Noise at Work Directive and defend against any medical claims for hearing damage.  It is the only product in the international marketplace that delivers this performance. Speak to us find out more.

You can also ask us about:

  • Health & safety compliance for headset users
  • Free noise exposure measurement and assessment
  • Free headset assessment or audit of your current headset inventory.

For more information call us now on 0118 920 9420 or email us at [email protected]

Be comfortable with a Polaris headset…and get a free cable

It’s a great time to experience the superior comfort of a Soundpro headset. Why not take advantage of our latest offer and get a free cable when you buy a headset from our Soundpro wideband, noise-cancelling corded range. Offer ends October 31st.

Why bother with a headset?

Do you spend a significant proportion of your working day with the phone jammed under your chin? Using a headset to take and make calls will allow you to multi-task while immediately reducing the potential of back and neck strain.

Can your customers hear you clearly? Investing in a headset with noise cancelling technology will deliver better customer service and increase your concentration and efficiency by ensuring clear two-way conversation.

A Soundpro headset is robust, comfortable to wear and has first-class sound quality. All of this at an exceptional starting price of £50.41 excl VAT, with a free cable worth £11 and backed by a 2 year warranty. What’s not to like?

This is what one of our customers says about Soundpro:

“The Constabulary specifically chose Soundpro Wideband headsets due to their sound quality and their ability to transmit crystal-clear conversations; something which is imperative when dealing with emergency calls.  We also took into consideration their high level of comfort and durability, which are both very important factors for our Control Room agents who may be taking calls for up to eight hours a day.  Our staff have found that the Soundpro Wideband headsets provide exceptional performance and easily meet all their expectations.”  PC Jon Wiffen, Gloucestershire Constabulary

Click on the link below to buy your headset with free cable.

If you need advice on the right headset for you, or more information call us now on 0118 920 9420 or email us at [email protected]

Plantronics cashback offers end 30th September

Now is the time to upgrade your Plantronics headset.

Plantronics give you the tools that cancel out the noise, keep your hands free, and let you work smarter and more flexibly throughout your day. Click on your chosen headset to take advantage of Plantronics cashback offers available until the end of September.



Click here for terms and conditions and to claim your cashback

For more information, call us now on 0118 920 9420 or email us at
[email protected] 

Noise At Work – What You Need To Know

As more and more people are employed in offices and contact centres, there is a growing risk of exposure to dangerous noise levels. Though there are regulations in place that deal with noise exposure, they are not always understood and correctly enforced in offices where headsets are used.

Make sure you keep your headset users safe. Everything you need to know about the regulations and risks is explained in our Noise At Work paper.

Read the “Noise At Work” paper

There are several devices on the market to protect headset users from acoustic shock and ensure compliance with EU regulations. Here are a selection of the best:Protecting your headset users

Polaris Soundshield – The ultimate all round protection. Soundshield removes unwanted noise from a call without affecting the voice communication by analysing and eliminating only ‘offensive’ sound frequencies. In this way call clarity is maintained and headset users safeguarded. Noise exposure data can also be downloaded to demonstrate legislative compliance.

Plantronics DM15E – A digital amplifier that uses Plantronics’ SoundGuard Digital technology to filter sudden noise spikes and monitor daily sound exposure.

Jabra Link 850 – Using Digital Signal Processing the Jabra Link 850 removes hiss, buzz and other background artefacts from calls as well as automatically adjusting calls to a consistent volume.

GO WIRELESS FOR LESS

While stocks last you can pick up the Jabra GN9330e for only £99 ex VAT (normally £179.63).

The Jabra GN9330e lets you escape from your desk. It frees you from the limitations of your conventional telephone handset, providing you with hands-free convenience and freedom of movement.  With all-day comfort and superb sound clarity there has never been a better time to revolutionize the way you work.

  • 9 Hour Battery Life
  • 100m Range
  • Weighs Just 26 Grams
  • Noise Cancelling Microphone
  • 2 wearing styles (Ear hook or Headband)

If you have any questions, would like to discuss your communications requirements or get a quote, then please call our team on 0844 477 1622 or emails us at[email protected]

How to report an acoustic incident easily

With an increased focus on acoustic safety and comfort in the workplace, Contact Centre and Workplace Safety Managers need to effectively and consistently monitor the noise levels that their contact centre agents’ are exposed to through their headsets.

The Soundshield 4G runs noise exposure software called Soundstat. This software enables the capture of noise data, its analysis and reporting in a user friendly way.

This benefits long-term hearing health and if an acoustic incident takes place, managers are equipped to investigate the event by easily reviewing the captured noise data.

Soundstat software runs on a PC and is captured by every Soundshield device. The data can easily be converted into graphs that display:
Dosimety example for website

-date and time
-noise exposure levels
-potential acoustic incidents
-input source
-output more
-individual user information