Are your communications the best they can be?

 

Are your Communications the best they can be?

As a small or medium sized business, you can provide the personal connection that larger companies can’t.  So how can you ensure that your communications systems best support these important customer relationships?

>  Use a high quality phone system that is always reliable, responsive and adaptable. Read more

>   Ensure that your team are effective and productive on customer calls – using noise-cancelling wireless headsets ensure clear two-way conversations while allowing your team to be hands-free to multi-task and move around.  Read how wireless technology transformed working practice for Tylney Hall Hotel.

>   Give your team a simple, integrated system where they can easily access applications, data, email and calendars enabling them to always have your most up-to-date information at their fingertips. Read how Cloud services revolutionised business practice for Horizon Satellites.

>   Keep your team connected and mobile by giving them the tools to work seamlessly from anywhere on any device. Read more.

Call us now on 0118 920 9420 or email us at [email protected] for more information.

 

 

Try wireless for less with Jabra cashback offers and save up to £40

Now is the time to upgrade your headset! Take advantage of Jabra’s cashback offers available on PRO 900™ series headset purchases up until June 30th. Call us now on 0118 920 9420 or visit the Jabra promotions page on our website and save money.

Want the freedom to move and multi-task? The Jabra PRO 900™ series headsets are a reliable and affordable way to enjoy the freedom of going wireless. Their intuitive, easy to use design with noise cancelling and DECT security technology give you a great call experience.

Jabra PRO 920 headsets are optimised with all leading desk phone systems. Or choose a PRO 930 if you want USB for Unified Communications platforms.

Receive £20 cashback on Pro 920 and Pro 930 mono

Receive £40 cashback on Pro 920 and Pro 930 duo

Click here to see the terms and conditions of the Jabra cashback offers.

If you’ve never used a headset and wonder whether they are worth the investment, click here to read how going wireless has transformed working practice for one of our customers.

Wondering which headset is right for you? Browse our page on choosing a headset

Call us on 0118 920 9420 or email us at [email protected] for more information.

Are your customers hearing you clearly?

Customers these days take advantage of self-service options such as web chat and online FAQs.  This means that when they do call you, they will have an important issue they want you to resolve.

Customers don’t expect to have to repeat themselves or to struggle to hear your agent; they want feel listened to. Does your technology help or hinder that process?

An effective headset will ensure a clear two-way conversation for both the caller and the agent to hear each other easily.  A noise-cancelling microphone will reduce the background noise being transmitted to your caller but it does not reduce this noise for the agent. In order to hear a call clearly, a differential of 15db between the voice you want to hear and the ambient noise around you needs to be maintained. To ensure this, your agent needs a noise-cancelling headset with two ear pieces (a binaural headset) which will block out background noise and improve concentration and efficiency.

Using a headset that is both binaural and noise cancelling will:

  • Improve the customer experience
  • Reduce repetition for quicker call wrap up
  • Deliver high quality customer service
  • Increase levels of focus and productivity
  • Help provide a professional working environment, resulting in healthier and happier staff

For fewer misunderstandings, clearer communication and happier customers and staff, call us on 0118 920 9420 or email us at [email protected] – the secret’s in the headset.

Acoustic shock is real and can affect you. Click here to know more.