Manners  for your online meetings – are you getting it right?

Do you give your Online meetings quality attention?

We’re all taking part in more virtual meetings these days. We all know that an online meeting should observe all the same good manners as a traditional meeting, like introducing the participants, or not talking over people. Here are a few extra considerations for a professional result that are particular to online meetings:

Allow sufficient set-up time

A prompt start to a meeting can easily be derailed if you don’t allow time to make sure that your equipment is set up correctly. Can you connect successfully? Can everyone hear each other clearly? Is your webcam set-up correctly?

Use good quality audio equipment

SoundPro Superior QualityThe ultimate aim is to make your virtual meeting feel as if everyone is sitting around the same table. Poor sound quality or background noise can kill an online meeting. Using a noise-cancelling headset for example will allow you to hear and be heard clearly without bringing the background noise of where you are into your meeting.

A headset will also deliver greater comfort and ergonomic safety if you are spending more than 20 minutes on a call.  Click here for quality audio options for every online meeting scenarioCall us for help or further information on 0118 920 9420. 

Have a clean screen

If you are screen sharing in your meeting, remember that everyone can see what’s open on your desktop.

Close all unnecessary programmes and disable pop-ups or instant messaging to avoid sharing information that you didn’t intend to be seen!

Don’t get distracted

Because you are not ‘face-to-face, it’s tempting to multi-task, particularly if you aren’t using a webcam. It is professional to give an online meeting the same level of attention as a traditional meeting.

Let your colleagues, or your family if you are at home, know that you are not to be interrupted. Use a headset that 'lights up' to show you are on a call.

Have good webcam manners

If you are using a webcam, remember to set it up so that you have direct eye-contact with your fellow meeting participants.

If you are at home, consider whether what is behind you is appropriate for a professional meeting.

Body language and facial expressions are also just as important as they are in a face-to-face meeting.

Use mute

Minimising background noise is a more critical factor in online meetings. Typing, shuffling papers, equipment noise or blowing your nose will all be transmitted down your microphone to other participants.

Keeping your microphone on mute unless you are making a contribution is therefore important. Just remember to un-mute and re-mute as necessary!

Call us now on 0118 920 9420 or email us at [email protected] for more information about enabling better online meetings. 


Noise Cancelling – is it worth the extra cost?

If you have ever called a customer contact centre and struggled to hear the agent over background noise, then it’s very likely that they were not using noise cancelling headsets.

Did you know that a noise cancelling headset reduces background noise by up to 75%? Did you also know that voice tubes do not reduce background noise but rather transmit it to your caller much like a speaker phone?

Whilst voice tube headsets are undoubtedly cheaper, if your contact centre or office is noisy, then customer service will be impacted. Do you make it easy for your customers to hear you?

If your business records calls, we can demonstrate the difference that using noise cancelling technology can make. Call us now on 0118 920 9420 or email us at [email protected] to arrange your demonstration.

Investing in the right headset will not only deliver better customer service, but will also benefit your staff. Noise cancelling technology prevents your agents from having to raise their voice to be heard over background noise and creates a healthier noise environment.

For fewer misunderstandings, clearer communication and happier customers and staff, call us on 0118 920 9420 or email us at [email protected] – the secret’s in the headset.