Are your communications the best they can be?

 

Are your Communications the best they can be?

As a small or medium sized business, you can provide the personal connection that larger companies can’t.  So how can you ensure that your communications systems best support these important customer relationships?

>  Use a high quality phone system that is always reliable, responsive and adaptable. Read more

>   Ensure that your team are effective and productive on customer calls – using noise-cancelling wireless headsets ensure clear two-way conversations while allowing your team to be hands-free to multi-task and move around.  Read how wireless technology transformed working practice for Tylney Hall Hotel.

>   Give your team a simple, integrated system where they can easily access applications, data, email and calendars enabling them to always have your most up-to-date information at their fingertips. Read how Cloud services revolutionised business practice for Horizon Satellites.

>   Keep your team connected and mobile by giving them the tools to work seamlessly from anywhere on any device. Read more.

Call us now on 0118 920 9420 or email us at [email protected] for more information.

 

 

Business without disruption?

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Business as usual?

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Can your business cope with the unexpected?

Recently we benefitted from business without disruption. Whilst many other companies in our local area endured a day of frustration and interruption, we continued to work normally. Could you say the same?

Complete gridlock radiated out from the M4 after a lorry overturned. This meant that the vast majority of our team could not get in to the office.

No problem! Business carried on seamlessly, customers were completely unaware that the office was empty; phones were answered, orders were processed and we easily kept in touch with each other. Even being able to see each other’s availability – on a call, in a meeting or available.

A hosted system delivers complete freedom

Man using a hosted system to easily work from homeHow? Our hosted phone system and integrated tools allowed us to answer customer calls, access our data, email and shared calendars and instant message each other. This was all done from the comfort of our homes. No wasted hours stuck in stationery traffic or having to take holiday or lose pay.

Are you prepared for any eventuality? How would this scenario have affected your business?

Would you like business without interruption?

Call us now on 0118 920 9420 or email us at [email protected] to discover how your business can benefit from hosted solutions.

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Home Worker Profile

Home working will be an increasingly prevalent way of working as flexible working gains traction and businesses look to reduce costs through decreasing their need for office space. Given the right communications systems home workers can increase productivity and gain a better work-life balance, increasing their morale.

The final link in the Unified Communications chain is the headset. For home workers a simple, reliable headset is essential. Here are our top headset choices for the home worker:

Plantronics Blackwire 710
Jabra BIZ 2400
Sennheiser SC 630

If you are considering deploying a Unified Communications solution, we can offer user profiling services to make sure your business gets the right device to every user. For more information about user profiling or Unified Communications call our team:
0844 477 1622 or email [email protected]

Want the chance to win a Plantronics Voyager Legend UC Bluetooth headset? All you have to do is tell us your story of how flexible working and Unified Communications are changing the way you work, or dream big and tell us how you’d like flexible working to change your work-life balance. So send us an email to: [email protected]

The Sovereign Housing Story

The Sovereign Housing Story

Development of communications systems can be transformational for your organisation. Don’t believe us? Read the story of how Sovereign Housing has changed with the deployment of Microsoft Lync and wireless headsets, such as the Jabra PRO 900.

The Jabra PRO 900 is a cost effective and well specced wireless headset, with variants for all telephony technologies:

  • Simple, Intuitive Design
  • SafeTone and PeakStop Hearing Protection
  • Wireless Freedom Up To 120m From Your Desk
  • Crystal Clear Call Quality

Web-price is £150.90 ex. VAT, for best prices please call us on 0844 477 1622 or email us at [email protected]

GO WIRELESS FOR LESS

While stocks last you can pick up the Jabra GN9330e for only £99 ex VAT (normally £179.63).

The Jabra GN9330e lets you escape from your desk. It frees you from the limitations of your conventional telephone handset, providing you with hands-free convenience and freedom of movement.  With all-day comfort and superb sound clarity there has never been a better time to revolutionize the way you work.

  • 9 Hour Battery Life
  • 100m Range
  • Weighs Just 26 Grams
  • Noise Cancelling Microphone
  • 2 wearing styles (Ear hook or Headband)

If you have any questions, would like to discuss your communications requirements or get a quote, then please call our team on 0844 477 1622 or emails us at[email protected]

Unified Communications – What can it do for you?

This week our resident Unified Communications expert, Chris Watling, explains the business benefits of Unified Communications.

 

Business benefits for the SME

In the past Unified Communications solutions were very expensive so were only viable for the large enterprise. As more Unified Communications offerings have come on the market they have become more affordable. In the last few years cloud computing has really taken off as a way of delivering complex services. This means that you can now get some of the best Unified Communications systems available as hosted solutions. This makes your life easier. You don’t have to invest in hardware, or have the hassle of supporting your chosen system.
SME’s in particular can get some fantastic business benefits from investing in a Unified Communications platform.

  1. Better staff collaboration resulting in increased productivity.
  2. The capability to expand the business quickly with minimal requirements for additional hardware and office space.
  3. The ability  to offer more flexible working options to staff, including home working. This leads to improved staff satisfaction and better staff retention.
  4. Improved collaboration with suppliers and customers though presence information, this leads to faster response times and more efficient workflow.
  5. Better response times. As staff can pick up messages on multiple devices, they will be perceived as being more responsive to external contacts; this will increase customer satisfaction and increase sales.

Have we raised more questions, than we have answered? If you would like to explore how UC can benefit your organisation, please do make contact. For more information and impartial advice call us on 0844 477 1622 or email [email protected]

Want the chance to win a Plantronics Voyager Legend UC Bluetooth headset? All you have to do is tell us your story of how flexible working and Unified Communications are changing the way you work, or dream big and tell us how you’d like flexible working to change your work-life balance.
So send us an email to: [email protected]

How Unified Communications Platforms can help you reduce your carbon footprint

Have you got telecommuters, mobile employees, distributed work teams and customers and partners in different time zones? If so, how big is your carbon footprint? And how much are you spending on travel a year?

Working effectively and productively over distances is difficult and expensive. Time is lost while searching for contact information, emails are missed and big travel budgets cost the company unnecessary money. This means you are missing out on opportunities.

What do you do if you need to connect people living at opposite ends of the country or even world? What do you do if you have too many messages arriving on a variety of devices?

By implementing Unified Communication solutions, such as Lync, a company can efficiently share information and help their staff enjoy a better work/life balance by reducing the amount of time they travel and search for information.

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For more information on how unified communications can help you:

http://www.com-solutions.co.uk/

Unified Communications over Breakfast at Microsoft

Join us for breakfast at Microsoft Campus, Thames Valley Park, RG6 1WG on Wednesday 26th June 2013 at 09:00.

Over breakfast, Communications Solutions UK in association with Jabra and
Modality Systems will be presenting an informative session on the benefits of
Unified Communications Lync 2013.

Learn how Microsoft Lync, Communications Solutions UK, and Jabra will

  • Improve your company communications
  • Facilitate employee collaboration
  • Improve the speed of your return on investment
  • Increase user adoption

Who should attend?

  • Key decision makers from your business who are responsible for IT or communications
  • Businesses with no current Unified Communications strategy or who already run OCS or Lync 2010

Please register here to book your place for the Briefing.

If you are unable to attend the meeting, but would like to be kept informed of any future events or just can’t wait to find out how devices make experiences with Lync 2013, then please click here for a call back.

We otherwise look forward to meeting with you on Wednesday 26th June 2013.

Directions:

Microsoft Campus, Thames Valley Park, Reading,
RG6 1WG – Report to building 3 reception. For more information please click here