Manners  for your online meetings – are you getting it right?

Do you give your Online meetings quality attention?

We’re all taking part in more virtual meetings these days. We all know that an online meeting should observe all the same good manners as a traditional meeting, like introducing the participants, or not talking over people. Here are a few extra considerations for a professional result that are particular to online meetings:

Allow sufficient set-up time

A prompt start to a meeting can easily be derailed if you don’t allow time to make sure that your equipment is set up correctly. Can you connect successfully? Can everyone hear each other clearly? Is your webcam set-up correctly?

Use good quality audio equipment

SoundPro Superior QualityThe ultimate aim is to make your virtual meeting feel as if everyone is sitting around the same table. Poor sound quality or background noise can kill an online meeting. Using a noise-cancelling headset for example will allow you to hear and be heard clearly without bringing the background noise of where you are into your meeting.

A headset will also deliver greater comfort and ergonomic safety if you are spending more than 20 minutes on a call.  Click here for quality audio options for every online meeting scenarioCall us for help or further information on 0118 920 9420. 

Have a clean screen

If you are screen sharing in your meeting, remember that everyone can see what’s open on your desktop.

Close all unnecessary programmes and disable pop-ups or instant messaging to avoid sharing information that you didn’t intend to be seen!

Don’t get distracted

Because you are not ‘face-to-face, it’s tempting to multi-task, particularly if you aren’t using a webcam. It is professional to give an online meeting the same level of attention as a traditional meeting.

Let your colleagues, or your family if you are at home, know that you are not to be interrupted. Use a headset that 'lights up' to show you are on a call.

Have good webcam manners

If you are using a webcam, remember to set it up so that you have direct eye-contact with your fellow meeting participants.

If you are at home, consider whether what is behind you is appropriate for a professional meeting.

Body language and facial expressions are also just as important as they are in a face-to-face meeting.

Use mute

Minimising background noise is a more critical factor in online meetings. Typing, shuffling papers, equipment noise or blowing your nose will all be transmitted down your microphone to other participants.

Keeping your microphone on mute unless you are making a contribution is therefore important. Just remember to un-mute and re-mute as necessary!

Call us now on 0118 920 9420 or email us at [email protected] for more information about enabling better online meetings. 

 

Is your screen supporting your meetings?

As technology moves on, the TV in the corner of the meeting room just doesn’t support today’s business needs.

If you want to connect to multiple devices easily, play HD video, see your virtual colleagues clearly, or interact with your screen instead of using a whiteboard, then have you thought about an HD Large Format Display (LFD)?

Whatever your budget or business need there is a wide range of screens and LFDs available.

Why not try a ViewSonic interactive ViewBoard? These 10-point-touch enabled LFDs range from a 55 inch full HD screen right through to an
84 inch screen that uses new 4K Ultra HD technology – that’s an impressive four times more detail, depth, and clarity than HD.

LFDs are designed with businesses in mind. With the ViewSonic ViewBoard range you can:

  • Easily connect your devices through versatile selection of inputs – HDMI, SCART, USB, VGA and DVI which means you can connect a PC or laptop with a more generic PC cable.
  • Write or draw on the display’s surface if you choose an interactive model – ideal for presentations and training
  • Write, edit, and transform documents and images on-screen with pre-installed software – perfect for collaborative meetings. Or upgrade to include a slot in Windows 8 PC for powerful computing capabilities.
  • Play back your presentations and multimedia content or connect to the Internet through onboard 8 GB USB drive and LAN connection – no need for a PC.
  • Enjoy guaranteed jitter-free multi-media and crisp, vibrant, large as life images.

Call us now on 0118 920 9420 or email us at [email protected] to find the right screen for you or to place your order. Remember that these screens are special order items.

Go wireless and discover new freedom and productivity

Using a wireless headset gives you greater freedom to move and multi-task – increasing your productivity while reducing health risks.

We recently helped Tylney Hall Hotel transform their way of working by introducing them to wireless headset technology. Their timing was perfect too; Jabra are currently offering £20 cashback on many of their wireless headsets.

The Challenge
Tylney Hall Hotel’s busy office team were using telephones and corded headsets that were old and out-of-date. The headsets were suffering from performance issues and just weren’t helping staff to do their jobs efficiently.

Having a largely paper-based system, the majority of customer calls required staff to move away from their desks to look things up in filing cabinets, on wall boards or to go and speak to other staff members elsewhere in the hotel. Their existing headsets were not wireless, meaning that they were invariably having to take messages and call customers back. This wasted time, as well as causing frustration for customers and staff alike due to the inevitable telephone tag that often ensued.

The Solution
The manager of their busy office team approached us to help because we had previously supplied headsets to the Elite Hotels Group of which Tylney Hall is a part. After discussing their challenges and considering their requirements, we recommended a wireless solution to help improve their efficiency. The team selected Jabra Pro 920 headsets and were delighted with the results.

The Benefits
Wireless headsets allowed the team to move freely around the office and access the information their customers required during the call. This introduced a whole new way of working, bringing greater productivity and customer satisfaction.

An auto-answer feature on the headsets also meant that the team could easily answer calls without having to be at their desks.

The team were pleased with the improved sound quality that the headsets brought to their calls – better for them and their customers too!

The wireless headsets also delivered great range. The team were pleasantly surprised at how far they could move around the hotel whilst on a call, giving them the freedom to find colleagues at the front desk or restaurant who could immediately answer their customer’s queries.

The ability to walk and talk transformed the office and when their Events team colleagues saw the headsets in action, they ordered them too!

It’s also a great time for you to go wireless. Click on the link below and save £20 on your new Pro 920 headset.

Click here for the terms and conditions

Not sure if this is the right headset for you?

Read our guide to choosing headsets  or call us now on 0118 920 9420 or email us at [email protected] and we’ll be happy to help you.

Take Control of your Communications

strike 1With a hosted phone system your communications are no longer at the mercy of rail strikes, adverse weather, unexpected events or delayed engineers – it’s business as usual!

A hosted phone system puts you in control. As well as safeguarding your business continuity, it puts your organisation’s entire communications at your fingertips. You can manage your extensive call features and make system changes instantly. This brings freedom and agility to your business.

What control benefits can you expect?

  • Keep your business agile and responsive – easily scale up and down as required
  • Peace of mind that if disaster strikes then business continuity is guaranteed
  • Financial control through pay-as-you-go monthly subscription plans
  • Decide where and when you work
  • Decide what device you use
  • Keep your existing published phone numbers or choose new ones
  • Easy management and customisation.

Click here to discover more benefits of hosted telephony.

Call us now on 0118 920 9420 or email us at [email protected] to discover how your business can benefit from hosted telephony.

Inspiring Award Winning Performances – Headset Promotions From Sennheiser

“We are delighted to be fulfilling another major order for the multi-award winning DW Series through our reseller partner Communications Solutions UK. An increasing number of contact centre operators are recognising the significant productivity uplift that wireless headsets can provide. As the DW Series is fully optimised for Microsoft Lync, Sovereign Connect now has a compatible plug-and-play wireless headset solution.”Jane Craven, Director of Telecom Sales, Sennheiser

Why choose the DW system?

  • Great Value
  • 180 Meters Range
  • Superb Quality Noise Cancelling
  • Office Phone and Computer Connectivity
  • Perfect for Conference Calling and Dictation
  • Rapid Charge – 10 min charge = 3 hours talk time
  • Comfortable and Mouldable Earpiece and Over the Head Band
  • 2 Wearing Styles

Read here why Sovereign Connect selected the Sennheiser DW Series for their MS Lync contact centre

Call us on 0118 920 9420 or email us at [email protected] for the best prices or more information. www.com-solutions.co.uk

 

 

 

 

 

 

 

Benefits of Wireless Technology

Wireless technology represents the future of computer and internet connectivity.  A wireless network transmits information by radio and microwave signals. Other than the fairly obvious advantage of not having to faff around with cables there are numerous other advantages that wireless technology holds. Lets take a look at 4 wireless devices that can help you be more efficient, productive and connected.

Wireless Headsets:

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If you work in an environment where you continuously take and make calls, such as a call centre, then being tied to your desk can be very frustrating. What’s more, it is unhealthy for you. By adopting a wireless headset, you aren’t stuck in the same position all day. You can get up, stretch your legs, move about and this not only gives you a bit of exercise, but it relieves the strain of the day. Wireless headsets increase production and create better time efficiency on each call because you will be able to look up the information you need while still on the call. Thus, a wireless headset will improve your satisfaction, as well as that of customers.

Wireless Acoustic Shock protection:

Soundshield wireless picture

If you are using a wireless headset on a regular basis it is vital that you protect yourself from Acoustic Shock and other possible hearing damage. The Soundshield Wireless is unique in this aspect. Offering you a wireless headset which comes with its previously mentioned benefits, the Soundshield device intelligently analyses sounds before they reach the ear of the headset user and removes any loud and high pitched sounds. This provides you with reassurance and comfort.

Wireless Keyboard and mouse:

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Wireless keyboards and mice are a key player in improving office ergonomics. The lack of cables and wires helps you maintain the required distance between the screen and the seating. When the PC is not being used, these devices can easily be removed to supply more space. Furthermore, if you are a flexible worker, wireless keyboards and mice allow you to use them on more than one PC saving you space and money.

Wireless Printer:

When looking into the benefits of a wireless printer the lack of cables plays an important role. While a wired printer has limited placement options as it needs to be sat near a plug, a wireless printer has no such limitations. If office space is scarce then this is particularly attractive. Mobile printing is another great benefit as many wireless printers can be connected with any smartphone or tablet within the network. So if a meeting runs over, the weekly status report can quickly be printed on a different device.